Partner Success Specialist

We’re Hiring: Partner Success Specialist

Location:

Shift:

Cab Facility Provided

Partner Success Specialist

• Use account support plans and efficiency tools to deliver proactive, high-quality support to educators.
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• Ensure all assigned accounts are properly onboarded and set up for successful implementation.
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• Monitor implementation health data to identify and address areas of concern.
• Guide educators in analyzing student performance and growth data within the i-Ready Connect platform.
• Use Excel to manipulate assessment and instruction data and support educator data analysis.
• Provide ad-hoc reporting for implementation needs as required.
• Build and maintain strong relationships with decision-makers to support renewals.
• Identify opportunities for product expansion and collaborate with sales teams.
• Support pilot programs to drive successful conversions.
• Incorporate Diversity, Equity, and Inclusion messaging in internal and educator-facing interactions.

• Associate’s Degree or equivalent experience.
• 1+ year experience in customer service, sales, or teaching (or a combination).
• Proficiency with

  Outlook, Salesforce, Microsoft Office (Excel, Word, PowerPoint), MS365.

• Excellent verbal and written communication skills.
• Strong customer-centric approach with the ability to build trust and rapport.
• Quick learner with the ability to grasp new and complex concepts.
• Strong attention to detail and ability to follow detailed instructions.
• Self-starter with strong ownership, decision-making ability, and comfort navigating ambiguity.
• Highly organized with effective time management and prioritization skills.
• Comfortable working in a fast-paced environment with pressing deadlines.
• Strong analytical and problem-solving skills.
• Demonstrates integrity, professionalism, and accountability.

• Bachelor’s Degree in Education or Marketing/Business.
• 2+ years experience in customer success, sales, or teaching.
• Experience as a K–12 Educator, in Education Sales, or Customer Management.
• Experience supporting U.S.-based customers via virtual meetings.

If you’re passionate about supporting educators and driving successful implementations, we’d love to consider your application.