Parent Relationship Manager

Job Title: Parent Relationship Manager
Location: Attapur, Hyderabad
Reporting To: Principal

ONLY FOR FEMALE CANDIDATES

Job Purpose:

To serve as the primary point of contact between the school and parents, ensuring smooth communication, addressing concerns proactively, and building a positive, long-term relationship with families that supports student success and institutional growth.

Key Responsibilities:

1. Parent Communication & Engagement

• Serve as the liaison between parents and school management.
• Address queries, concerns, and grievances from parents in a professional and timely manner.
• Ensure transparent and effective communication of school policies, events, and academic updates.
• Conduct regular parent meetings, orientations, and feedback sessions.

2. Relationship Management

• Build strong rapport with parents to foster trust and collaboration.
• Monitor parent satisfaction and proactively take measures to improve their experience.
• Develop strategies for parent retention and engagement across all grade levels.
• Personalize communication to make parents feel valued and involved.

3. Admission & Onboarding Support

• Support the admissions team by engaging with prospective parents and offering guidance during the admission process.
• Assist in onboarding new families, ensuring a smooth transition and integration into the school community.
• Help conduct school tours, orientation programs, and induction sessions for new parents.

4. Feedback & Reporting

• Collect and analyze parent feedback on academic, administrative, and extracurricular aspects.
• Share insights and reports with school leadership to help improve services.
• Maintain a database of parent interactions, concerns, and follow-up actions.

5. Event Coordination & Community Building

• Collaborate with the events team to involve parents in school functions, workshops, and activities.
• Promote a culture of inclusion and involvement among parents.
• Organize events such as Coffee Mornings, Parenting Workshops, and Open Houses.

Qualifications & Experience:

• Bachelor’s degree in Communications, Public Relations, Education, or related field.
• Minimum 3–5 years of experience in customer relationship or parent engagement roles, preferably in the education sector.
• Familiarity with school operations and academic environments is an advantage.

Skills Required:

• Excellent verbal and written communication skills.
• Strong interpersonal and conflict-resolution abilities.
• Empathetic, patient, and approachable demeanor.
• Organized and detail-oriented with multitasking capability.
• Tech-savvy; proficiency in using CRM/ERP systems and MS Office tools.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

• Day shift

Work Location: In person