143 Palo Alto Jobs - Page 5

The Opportunity: Avantor is looking for a dynamic, forward-thinking, and experienced Engineer Global Networking, who will be responsible for delivering results against some of the most complex business and technology initiatives. This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation lets talk! Job description : Under limited supervision, assist in the installation, implementation, and upgrades of internal systems. Maintain a tracking system for usage evaluation. Maintain an inventory of all equipment, hardware, software and supplies. Troubleshoot, maintains and monitor, external and internal hard drives, printers, plotters and scanners. Network Monitoring: Monitor the Network health of Data Centers, high priority sites and remote Avantor sites. Network operations: Work closely with multiple internal teams and end users in resolving any network issues reported globally. Work with vendor: Work with Internet Service providers and data center management teams in monitoring, resolving and following up on issues reported. Handle Escalation: Take care of escalations from the Level 1 teams. Network Standard: Be a lead in analyzing the current network setup and improve them to meet the standards. Next-Gen Network: Utilize the Network Expertise in improvising the Avantor`s Network Infrastructure to be next-gen. Lead Technical Support: Optimize and make a positive employee support experience. Partner with Security & Compliance: Drive core security and compliance projects to ensure we're protecting our information assets Excel at communication: Be a clear & timely communicator to our associates & leadership, about the state and strategy of Core IT Services & Operations QUALIFICATIONS (Education/Training, Experience and Certifications) Bachelors degree or equivalent experience Minimum 3 years experience working with information technology, with emphasis on wide area data networks Experience in large network environments (more than 1,000 employees & 50+ sites). Experience dealing directly with major telecommunication carrier(s) and outsourcing service provider(s) Familiarity with wide area data network environment is a plus. CCNA or other advanced network and infrastructure professional certifications preferred KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently) Skills: Thorough understanding of technology as it relates to telecommunications & data communications, data centers, network architecture, security, and troubleshooting. Must have worked on Monitoring and Supporting internal/external customer networks. Must have excellent troubleshooting skill. Good experience with Networking products of Cisco, F5, Palo Alto, Viptela, Meraki, and Aruba. Very good understanding of service provider and telecommunications carrier business. Good experience with Monitoring tools such as SolarWinds, and IP address Management. Good communication skill required to work with internal/external customers of Avantor. Additional qualities: Desire to focus on and please the customer, ability to understand requests from the customers point of view.

What youll do: Security Operations Management: Manage and support large-scale systems, complex cloud environments, and mission-critical business applications, ensuring secure and efficient operations. Security Solution Implementation: Implement and manage at least four security solutions, including but not limited to EDR, DLP, DNS, Email Protection (Mail Relay), MDM, Identity Protection, Firewall, Cloud Security, and OCR technologies. Security Monitoring & Analysis: Interpret alert logs and network traffic to identify attack patterns, recognizing typical attack scenarios to prevent or mitigate potential threats. Vulnerability Management: Lead vulnerability management efforts, create comprehensive dashboards and reports, present findings to stakeholders, and validate remediation strategies. Interpret vulnerabilities/CVEs. Conduct vulnerability assessments and provide actionable insights for remediation Platform Security Expertise: Apply in-depth knowledge of security vulnerabilities and mitigation strategies across Windows, Mac, and Linux platforms. Security Solutions Expertise: Leverage experience with tools like CrowdStrike, Cisco Umbrella, Palo Alto & Fortinet Firewalls, Forcepoint, Trend Micro, and other leading security technologies. Cloud Security: Demonstrate expertise in cloud security posture management (CSPM) and applying security best practices in cloud environments (Azure, AWS, GCP). Office 365 & Identity Security: Manage and secure Office 365 environments, ensuring effective security controls are implemented. Implement modern authentication mechanisms, such as cloud IDP, SSO, and MFA. Security Compliance & Hardening: Oversee security compliance and system hardening processes, particularly within Azure, based on known security standards (e.g., CIS, NIST). What to Have for this position: Must have Skills: - Bachelor's degree in Computer Science, Information Security, or a related field (or equivalent experience). Minimum of 6-8 years of experience in cybersecurity or IT security operations. Experience: Proven track record of managing large-scale systems and complex cloud environments in a security operations context. Security Solutions Expertise: Deep understanding and hands-on experience with a variety of security technologies, including EDR, DLP, DNS protection, firewalls (Palo Alto, Fortinet), cloud security tools, and more. Alert & Traffic Analysis: Ability to interpret security alerts, network traffic logs, and identify attack vectors and patterns effectively. Vulnerability Management: Proficiency in managing vulnerability scanning and remediation workflows, with experience in dashboard creation and report generation. The ability to assess CVEs, vulnerabilities, and gaps in security controls. Platform Security: Strong knowledge of security across Windows, Mac, and Linux platforms, including server/laptop administration, and resolving platform-specific vulnerabilities. Cloud Security: Expertise in cloud security posture management (CSPM) and securing cloud environments with an emphasis on compliance and security best practices. Authentication & Identity Management: Expertise in implementing modern authentication technologies, including cloud-based Identity Providers (IDPs), Single Sign-On (SSO), and Multi-Factor Authentication (MFA). Compliance & Hardening: Experience with security compliance, hardening systems, and working with Azure security standards. Toolset Proficiency: Hands-on experience with security tools like CrowdStrike, Cisco Umbrella, Palo Alto & Fortinet firewalls, Forcepoint, Trend Micro, and Office 365 security products. Personal Traits:- Independent & Self-Managed: Strong time management skills with the ability to work independently and manage competing priorities. Proactive & Solution-Oriented: A proactive, "can-do" attitude, contributing effectively to team goals and overall organizational security. Communication Skills: Excellent verbal, written, and interpersonal communication skills with the ability to work across departments and with distributed global teams. Customer-Centric: Outstanding customer service mindset with the ability to interact with stakeholders and address security concerns in a collaborative manner. Multitasking & Stress Management: Ability to juggle multiple tasks, maintain organization, and perform effectively under pressure in a fast-paced environment. Team Player: A collaborative approach with the ability to work independently or as part of a highly proactive security team. Fluent English: Strong proficiency in both written and spoken English is a must. Security Certifications: Security-related certifications (CISSP, CISM, CEH, etc.) or specialized training is highly desirable. Networking Knowledge: Familiarity with networking and protocols (Layer 2-7, Switching, Routing) is an advantage.

Key Responsibilities: Design and manage WAF rules to prevent application attacks (SQLi, XSS). Configure and optimize load balancers for security and performance. Migrate and revamp firewalls with minimal downtime and improved policy structure. Perform security assessments vulnerability scanning and penetration testing. Collaborate with SOC teams to investigate and respond to threats. Coordinate with ISPs/vendors for upgrades and threat mitigation. Maintain documentation policies, configurations, incident reports, and MIS reports. Guide and mentor team members on technical requirements. Handle risk analysis, OEM escalations, and critical issue resolution. Interact effectively with customers and vendors. Key Skills & Expertise: Web Application Firewall (WAF): Hands-on experience with F5 ASM, Imperva, FortiWeb deployment, configuration, and management. Load Balancer: Proficiency in F5 LTM/GTM, Radware ADC optimization and troubleshooting. Firewall Management: Experience with Palo Alto, FortiGate, Cisco Firepower revamp, migration, rule optimization. Network Security Concepts: Strong knowledge of Zero Trust, DDoS protection, SSL/TLS, IDS/IPS. Secure Network Design: LAN/WAN segmentation, DMZ, VPN, NAC implementations. Cloud Security: Familiar with AWS, Azure, GCP Security Groups, NACLs, WAF, Cloud Firewalls. Container Security: Kubernetes, Docker – microservices and container-level protection. SIEM Tools: Splunk, QRadar, ELK, RSA – for threat detection and response. Automation: Ansible, Terraform – for policy management and infrastructure as code. Incident Management: WAF/firewall/DDoS incident handling and RCA. Compliance: Awareness of PCI-DSS, OWASP Top 10, NIST standards. What we need : B.E/B.Tech (CSE/IT/EEE/ECE/EIE), MCA, M.Sc./MS in Computer Science. 7+ years in network security; 2+ years in firewalls/WAF/load balancers and 2+ years in application security. Led at least 2–3 full implementation projects as an individual contributor. Completed major migration/revamp of WAF/LB/Firewall. Strong communication, coordination, and problem-solving skills. Familiarity with ITIL/ITSM processes (incident/change management). Team player with leadership and mentoring capability. CCSP, F5-ASM, PCNSE, CCNP Security, CEH certification is a plus

Job Description: 1. The candidate should have a good understanding of Firewall technologies Palo Alto, Cisco, Checkpoint, Fortinet. 2. Should have very good understanding of firewall subnets, Network zones, DMZ and Firewall rules 3. Experience working on performing dependency mapping for servers and applications so that only minimum required services/ports are only allowed on the firewalls. 4. Experience performing firewall rule base audits to identify the risk rules, unused objects and rules, too widely defined rules. 5. Experience working on identifying the risky rules and working with the server, application owners in validating the same before removing those rules from the firewall. 6. Able to review and identify risk associated with the rules allowing public access to internal resources. 7. Should be able to analyze the firewall traffic logs and recommend as to what all needs to be allowed so that the applications and services keep working with minimum required source, destination, and services. 8. Should have experience documenting firewall rule base review and ensure its repeated use in the environment to reduce overall risk. 9. Should have experience working on firewall assurance tools, Skybox, Algosec, etc. 10. Should have exposure working on Panorama and help identifying threat via correlating firewall access logs with vulnerabilities. 11. Should have experience working on firewall hardening to ensure configuration relates vulnerabilities are addressed. 12. Should have a good understanding of various compliance requirements like PCIDSS etc.

Configure, review & manage firewall policies (Palo Alto, Fortinet, Checkpoint). Administer Web Application Firewall (WAF). Deploy, modify & troubleshoot security profiles, access rules, & VPN. Lead migration & implementation of new security controls. Required Candidate profile Exp with Firewall rule optimization & cleanup. Firmware & Patch Management for security devices. Exposure to Security Information & Event Management (SIEM) tools. Exp in Application Load Balancer.

- Design, develop & maintain playbooks within Cortex XSOAR - Integrate security tools & threat intelligence sources with XSOAR - Implement & manage security alerts using XSIAM, SIEM & SOAR platforms - Fine-tune & optimize securty automation processes Required Candidate profile Exp. : 6+ yrs CTC : Upto 30 Lacs Location : Remote WFH (1 Opening) / Central Mumbai WFO (2 Open) Comm. Skills - Excellent Strong in Cortex XSOAR along with automation and XSIAM, SOAR, and SIEM tools.

Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties.

Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocolsBGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type On-site Working

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocolsBGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type On-site Working

Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocolsBGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type On-site Working

Your day at NTT DATA As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs). Your day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively. You'll be the go-to person for second-line support, handling incidents and requests of medium complexity. In addition to your daily tasks, you'll have opportunities to contribute to exciting project work from time to time. You'll proactively monitor work queues, execute operational tasks, and update tickets with the actions you've taken. Identifying, analysing, and logging issues before they escalate will be a key part of your role. You'll communicate with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans. As part of the shift handover process, you'll highlight key tickets and upcoming critical tasks for the next shift. When needed, you'll escalate tickets to ensure the right focus from our Centres of Excellence (CoE) and other teams. Collaborating with our automation teams, you'll work on optimizing efforts and automating routine tasks, all while coaching our Service desk and L1 teams in both technical and behavioural skills. You'll also establish monitoring for client infrastructure, leading and managing initial client escalations for operational issues. Contributing to the change management process, you'll log change requests, execute approved maintenance activities, and audit incident and request tickets for quality. Your insights will drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts. You might also support disaster recovery functions and other related tasks as needed. To thrive in this role, you need to have: Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools. At least one technical certification in the above-mentioned technologies. Strong planning skills, with the ability to anticipate and adapt to changing circumstances. Adaptability and resilience in a dynamic work environment. Ability to communicate and work effectively across different cultures and social groups. Proficiency in active listening and client-centric communication. A positive outlook and the ability to work well under pressure. A client-first attitude, always seeking to create positive client experiences. A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.

Key Responsibilities: Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions. Designs complex service solutions to meet client requirements by integrating technology and service design across multiple domains. Works across multiple teams in the design of the Support & Technical Services offering. Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market. Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability. Directs the validation processes by obtaining sign-off from technical, service and costing stakeholders. Leads the service design of solutions for the client that will be commercially competitive whilst mitigating risk. Maps the client's requirements against proposed set of service elements and architectures and leads the end-to-end solution development (Technology Consulting, Technical Services, Support Services and Managed Services). Develops and executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents and costing based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, technology). Supports the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the clients current architecture, platforms and operating models. Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and Services Solutions community can evolve strategies and develop innovative solutions for the future. Provides coaching and mentoring and acts as advisor and decision maker in service design situations. Support the sales teams to have a commercial model discussion with the client. Identifies all service costs and populating cost models accurately to ensure a full visibility of costs related to the delivery of the service over the contract term. Creates and gets sign-off from relevant stakeholders on the solution design that will form part of the commercial model. Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition. Knowledge and Attributes: Advanced knowledge of IT Management Services service and delivery models, including cloud, global, and distributed delivery models. Ability to work with costing models in partnership with sales and finance stakeholders. Advanced proficiency in Key Technology Vendor Services (namely, Cisco, Palo Alto, F5, Checkpoint, HP Aruba, Dell, Genesys, NICE) Ability to communicate potential improvements and value of our solutions to all levels of stakeholders. Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in. Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization. Advanced knowledge on emerging trends in technology, Managed Services Integration, Application Development DevSecOps, Cloud Native Service Applications, Microsoft Development platforms, and Open-Source Software, Cloud platforms like Azure, AWS and GCP, Data Analytics, Containers, RPA, IoT, and Intelligent Automation. Analytical abilities to discover and analyze all input and data. Passion for staying abreast of related industry trends and best practices. Academic Qualifications and Certifications: Bachelors degree or equivalent in Information technology/systems or a related field. Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics preferred. Scaled Agile certification or equivalent is desirable. Additional desirable vendor certifications (Cisco, Palo Alto, Checkpoint, Cloud Hyperscaler) or any relevant latest technology trend equivalent. Required Experience: Advanced demonstratable track record of designing IT Management services solutions to large enterprise accounts. Advanced experience in structuring large, multi-year profitable contracts. Advanced solution planning and deal shaping expertise, with the ability to create compelling value propositions as part of the solution design. Advanced experience working in an environment with global delivery and in multiple geographies and industries.

Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now.

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L4) is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, ensuring that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients. The primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA) and focuses on forth-line support for escalated incidents and requests with a high level of complexity. The Networking Managed Services Engineer (L4) ensures contracted Managed Services outcomes are delivered to the client and may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature. Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA Provides timely and consistent updates of tickets with resolution tasks performed. Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides forth level support to all escalated incidents, requests and identifies the root cause of incidents and problems, responds to tickets where third line engineer teams were unable to fix the problem. Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers. Communicates with other teams and clients for extending support. Acts as emergency support contact as needed, for critical client and business-impacting issues. Ensures that the shift handover process highlight any key escalated open tickets to be focused on along with a handover of upcoming operation critical tasks to be carried out in the next shift. Supports, tracks, and documents change implementation. Provides timely escalation of all tickets to management with ensuing updates, where applicable. Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks. Systematically gathers relevant information and applies technical knowledge to analyze and uses highly technical troubleshooting tools and content and analytical practices. Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments. Coaches Service Desk, Operations Centre, and L3 teams offering technical expertise and pushing work down to other engineering teams. Performs quality audits, covering process, service experience, ticket updates, etc. as required. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans to be captured into the change record Deep technical skills in relevant functions. Excellent client service orientation and passion for achieving or exceeding expectations. Excellent written and verbal communication skills. Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and create a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocolsBGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCIE Certification or equivalent. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Advanced Managed Services experience. Advanced knowledge and experience in ticketing tools, preferably Service Now. Worked in multiple large Global Enterprise client outsourcing projects. Advanced vendor management experience. Track record of effective shift left work management skills (moving work to junior levels). Advanced experience and understanding of the IT industry and standards for IT service management. Advanced experience in more than one area of expertise. Advanced experience across Emerging technology and trends impacting IT operations. Workplace type On-site Working

Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type On-site Working

Network Design and Architecture Proven experience with Cisco Catalyst, Nexus, and ASA/Firepower devices CCNA – Required. CCNP – Required. [Other relevant certifi cations such as Palo Alto PCNSA/PCNSE, Fortinet NSE, or Juniper JNCIA/JNCIP are a plus.]

Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).

Key Responsibilities: Configure and maintain the SIEM system, ensuring that it's properly set up to collect and analyze security event data. Develop, customize, and manage security rules within the SIEM to detect and respond to security threats. Monitor SIEM alerts, investigate them, and take appropriate actions based on the severity and nature of the alerts. Oversee the collection, normalization, and storage of log data from various sources.Develop and document incident response procedures, and lead or assist in incident response efforts when security incidents occur. Analyze and investigate security events from various sources. Manage security incidents through all incident response phases to closure. Utilize SIEM, SOAR, UEBA, EDR, NBAD,PCAP, Vulnerability Scanning, and Malware analysis technologies for event detection and analysis.Update tickets, write incident reports, and document actions to reduce false positives. Develop knowledge of attack types and finetune detective capabilities.Identify log sources and examine system logs to reconstruct event histories using forensic techniques.Align SIEM rules and alerts with the LICs security policies and compliance requirements.Conduct computer forensic investigations, including examining running processes, identifying network connections, and disk imaging.Maintain and support the operational integrity of SOC toolsets.Collaborate with SIEM solution vendors for updates, patches, and support to ensure the system's reliability and effectiveness.Maintain thorough documentation of the SIEM system's configuration, procedures, and incident response plans.Proactively identify and report system security loopholes, infringements, and vulnerabilities to the Security Operations Centre Manager in a timely manner.Work closely with other IT and security teams during incident response, coordinating efforts and sharing information to mitigate security incidents effectively.Ensure that the SIEM system helps the LIC meet regulatory compliance requirements and is ready for security audits.Continuously optimize the SIEM system for efficient performance, ensuring it can handle the volume of data and remain responsive.Develop automation scripts and workflows to streamline common security response tasks and enhance efficiency.

Key Roles and Responsibilities: Proactively monitors the work queues Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA Updates tickets with resolution tasks performed Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner Captures all required and relevant information for immediate resolution Provides second level support to all incidents, requests and identifies the root cause of incidents and problems Communicates with other teams and clients for extending support Executes changes with clear identification of risks and mitigation plans to be captured into the change record Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management Works with automation teams for effort optimization and automating routine tasks Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc Identifies problems and errors before they impact a clients service Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting Leads and manages all initial client escalation for operational issues Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items Ensures all changes are carried out with proper change approvals Plans and executes approved maintenance activities Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort May also contribute to support on project work as and when required May work on implementing and delivering Disaster Recovery functions and tests Knowledge, Skills and Attributes: Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to services supported. Certifications carry additional weightage on the candidates qualification for the role CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Moderate level years of relevant managed services experience handling Security Infrastructure Moderate level knowledge in ticketing tools preferably Service Now Moderate level working knowledge of ITIL processes Moderate level experience working with vendors and/or 3rd parties

Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Able to handle Fortinet SDWAN enterprise network independently. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocolsBGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP / NSE 3 or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type On-site Working

Candidate will be part of the Cyber Defence Group responsible for Implementing and maintaining SIEM for our customers. Candidate will be responsible for understanding the customer requirement, design, Develop and implement scalable SOC management solution (SIEM) for the customer Collaborate with customer team to define and establish logging standards to address specific customer mandated requirements Collaborate with key stakeholders at customer side as well as the SOC team to develop use cases to address specific business needs Lead Log onboarding from customer applications into the SIEM platform Develop connectors / parsers to index and normalize raw logs in the SIEM solution Implement and configure SOAR platform Create reporting templates to meet the requirements of our customers Who are we looking for? This is a technical role in our group and hence we are looking for someone who has 5+ years of experience in implementing and maintaining either PaloAlto Cortex XSIAM or IBM Qradar SIEM Solution. Should have hands on experience in cloud based integration and deployment. You should know any scripting language, preferably Python. Experience deploying and managing a large SIEM deployment in an enterprise or managing a MSSP platform for multiple customers. You should have strong understanding of security concepts, network protocols, application logging models You should have advanced knowledge on use case creation, parser development You should have in-depth understanding of events alerts reported by various data sources such as Windows/Unix systems, applications, databases, and network devices. You should at the minimum possess Vendor specific SIEM certification. You should have at least any of the following certification: RHCE or CCNA or CEH or MCSE If you are interested, please share your updated resume to asampta.zephrin1_ext@ltts.com

Role & responsibilities: Strong experience of infrastructure cyber security principles and Palo Alto will be in charge of the complete delivery Assist in the configuration and deployment of cyber security products Capacity to oversee projects and participate in organizational efforts Deep understanding of the technology, protocols, and principles of network security. Collaborate with teams of internal and external stakeholders around the clock to support and resolve security-related issues. Practical knowledge of Palo Alto policies, rules, and access control setup constantly improve the firewall/palo alto rule set and configuration by staying ahead of the most recent cyberthreats and security trends through threat intelligence data analysis. Excellent communication and presentation skills for conducting demonstrations and workshops Ability to lead projects and contribute to organizational initiatives

Position: SOC Analyst 100% Remote Working Hours: US/UK hours Job description: We are seeking a highly motivated and skilled SOC Analyst to join our Security Operations Center. Key Responsibilities Monitor security events and alerts using tools such as Splunk, IBM QRadar, Microsoft Sentinel, and Palo Alto XSIAM. Perform initial triage and categorization of security events to determine severity and potential impact. Escalate confirmed incidents to appropriate teams or stakeholders with accurate and detailed information. Correlate logs and alerts across various platforms to detect anomalous behavior or indicators of compromise (IoCs). Utilize the MITRE ATT&CK framework to enrich detection and response processes. Collaborate with Incident Response and Threat Intelligence teams for deeper investigations. Generate reports and dashboards for incident trends, KPIs, and SOC performance. Maintain documentation of SOC procedures, playbooks, and workflows. Participate in regular threat-hunting and detection engineering activities. Continuously evaluate and tune detection rules and alerts for improved accuracy. Required Qualifications Education: Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or related field (or equivalent experience) Certifications: CompTIA Security+ CySA+ Certified SOC Analyst (CSA) or equivalent Required Skills and Experience 3+ years of experience in a SOC environment or cybersecurity operations Proficient with SIEM platforms: Splunk, IBM QRadar, Microsoft Sentinel Experience with EDR/XDR platforms like Palo Alto XSIAM and CrowdStrike Falcon Familiarity with MITRE ATT&CK and threat detection mapping Preferred Qualifications Understanding of cloud security monitoring (Azure, AWS, GCP) Exposure to SOAR tools and incident response automation Knowledge of NIST, ISO 27001, and other security compliance frameworks Interested candidate can apply: dsingh15@fcsltd.com

We are Hiring Senior Consultant Cyber Security Solution Architect Location: Bangalore, Hyderabad Experience: 14+ years Are you passionate about designing secure, scalable cloud and enterprise security architectures? Join us as a Cyber Security Solution Architect and be at the forefront of helping clients secure their digital ecosystems. What You’ll Do: Design and deliver end-to-end cybersecurity solutions for enterprise clients Collaborate with infra/application architects to embed security in architecture Lead cloud security (Azure/AWS/GCP), DDoS, SIEM, WAF, and container security design Define KPIs and lead security assessments & compliance initiatives (ISO 27001, NIST) Build client-facing proposals and conduct solution defense with stakeholders What We’re Looking For: 14+ years of overall experience, with 5+ years in complex security engineering projects Strong hands-on with tools: Azure Security Center, GuardDuty, Palo Alto, Qualys, etc. Exposure to CASB, Zero Trust, IAM, and multi-cloud security Excellent communication, client interaction, and solutioning skills Preferred Certifications: CISSP | CISM | CEH | CCSP | TOGAF | AWS/Azure/GCP Security Ready to shape the future of enterprise security? Apply now / email at mary.nancy1@sonata-software.com

Key Responsibilities: Perform RMA replacements, IOS/JunOS upgrades, VLAN additions, and ACL modifications. Monitor network performance and assist in diagnosing connectivity issues. Escalate major incidents to vendors (Cisco TAC, Juniper JTAC, Arista TAC, Aruba TAC) and coordinate resolution. Provide 24x7 support availability with flexibility to work nights and weekends. Assist in maintaining network security technologies, including firewalls, VPNs, AAA, Cloud Security, Email Security, Endpoint Security, and SIEM. Create accurate network diagrams and documentation for design and planning network communication systems. Identify areas of automation for network and security deliverables. Participate in technical forums, content creation, and standardization of documentation. Skills & Qualifications: Solid understanding of networking protocols (TCP/IP, encryption protocols, application layer protocols, network & link layer protocols, device & network management protocols). Strong problem-solving and communication skills. Ability to contribute to technical documentation, whitepapers, and knowledge-sharing initiatives. Bachelor's degree in network administration, information technology, computer science, or a related field. 2-3 years of relevant experience in networking and security domains. Certifications: Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) (preferred).Role & responsibilities Preferred candidate profile