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NTT DATA
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Networking Managed Services Engineer (L1)

Networking Managed Services Engineer (L1)

NTT DATA

1 - 5 years

0 Lacs

chennai tamil nadu

Posted:21 hours ago| Platform: Shine logo

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Skills Required

cisco acs ise bgp ospf eigrp pulse secure ssl vpn virtual juniper palo alto fortinet firewalls cisco nexus switches asr isr routers meraki switches itsm tools itsm processes

Work Mode

On-site

Job Type

Full Time

Job Description

As a Networking Managed Services Engineer (L1) at NTT DATA, your primary focus will be providing managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. Your day-to-day activities will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You will monitor client infrastructure and solutions, investigate first-line incidents, and follow approved procedures for request fulfillment. Your responsibilities will include providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, and ensuring smooth shift handovers for continuous service. Key Responsibilities: - Monitor client infrastructure and solutions to catch errors promptly - Investigate first-line incidents and understand their root causes - Follow approved procedures for request fulfillment - Provide telephonic, ITSM ticket, or chat support - Execute maintenance activities like patching and configuration changes - Ensure smooth shift handovers for continuous service - Identify opportunities for optimization and automation - Occasionally support project work and disaster recovery functions and tests Qualifications Required: - Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP - Highly disciplined in handling tickets on a day-to-day basis - Good understanding of using ITSM tools and processes - Strong planning skills and adaptability to changing environments - A client-focused approach with excellent communication skills - Bachelor's degree in information technology/computing or equivalent experience As a part of NTT DATA, you will be contributing to a company that is a $30+ billion trusted global innovator of business and technology services. With a commitment to helping clients innovate, optimize, and transform for long-term success, we invest over $3.6 billion each year in R&D. NTT DATA serves 75% of the Fortune Global 100 and has a diverse team of experts in more than 50 countries. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. Join us in moving confidently and sustainably into the digital future.,

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Networking Managed Services Engineer (L1)