12 Meraki Switches Jobs

Inviting applications for the role of Senior Principal Consultant - Level 3 Network Engineer, Routing and Switching! In this role, The Level 3 Network Engineer plays a crucial role in designing, implementing, and maintaining scalable and secure network infrastructures to support multi data centre infrastructure. This role involves advanced troubleshooting, architectural planning, and optimization of network systems to ensure high availability, reliability, and performance. Responsibilities Design and implement robust network architectures to support current and future business requirements. Configure and maintain routers, switches, firewalls, and load balancers. Troubleshoot and resolve high-level network incidents, performance issues, and outages. Plan and execute changes in the production network with minimal downtime (Change Management). Lead network projects including upgrades, migrations, and new implementations. Monitor network performance using tools like Kentik, NewRelic, or Meraki AP portal. Maintain high availability and redundancy in LAN/WAN architecture. Collaborate with stakeholders to understand business needs and translate them into technical network requirements. Create and maintain technical documentation including network diagrams, SOPs, and reports. Implement Quality of Service (QoS) policies to prioritize critical network traffic Provide L3 support and mentor junior engineers. Qualifications we seek in you! Minimum Qualifications Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience). Extensive experience (10+ years) in designing, deploying, and managing large-scale enterprise networks. Excellent analytical, problem-solving, and communication skills. Ability to work effectively in a team environment and collaborate with cross-functional teams. Preferred Qualifications/ Skills Certifications: CCNP (Routing & Switching or Enterprise) CCIE preferred. Experience with Cisco Catalyst/Nexus/Meraki switches, ISR/ASR routers and Meraki AP platforms. Deep knowledge of routing protocols: OSPF, BGP, EIGRP, and MPLS. Expertise in switching technologies: VLANs, STP, HSRP/VRRP, EtherChannel, QoS. Expertise in WAN technologies: VPN, SD-WAN, MPLS. Familiarity with IPv4/IPv6 subnetting, ACLs, NAT, and DHCP. Experience in high-availability and failover technologies. Scripting knowledge (Python, Ansible) is a plus.

Inviting applications for the role of Senior Principal Consultant - Level 3 Network Engineer, Routing and Switching! In this role, The Level 3 Network Engineer plays a crucial role in designing, implementing, and maintaining scalable and secure network infrastructures to support multi data centre infrastructure. This role involves advanced troubleshooting, architectural planning, and optimization of network systems to ensure high availability, reliability, and performance. Responsibilities Design and implement robust network architectures to support current and future business requirements. Configure and maintain routers, switches, firewalls, and load balancers. Troubleshoot and resolve high-level network incidents, performance issues, and outages. Plan and execute changes in the production network with minimal downtime (Change Management). Lead network projects including upgrades, migrations, and new implementations. Monitor network performance using tools like Kentik, NewRelic, or Meraki AP portal. Maintain high availability and redundancy in LAN/WAN architecture. Collaborate with stakeholders to understand business needs and translate them into technical network requirements. Create and maintain technical documentation including network diagrams, SOPs, and reports. Implement Quality of Service (QoS) policies to prioritize critical network traffic Provide L3 support and mentor junior engineers. Qualifications we seek in you! Minimum Qualifications Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience). Extensive experience (10+ years) in designing, deploying, and managing large-scale enterprise networks. Excellent analytical, problem-solving, and communication skills. Ability to work effectively in a team environment and collaborate with cross-functional teams. Preferred Qualifications/ Skills Certifications: CCNP (Routing & Switching or Enterprise) CCIE preferred. Experience with Cisco Catalyst/Nexus/Meraki switches, ISR/ASR routers and Meraki AP platforms. Deep knowledge of routing protocols: OSPF, BGP, EIGRP, and MPLS. Expertise in switching technologies: VLANs, STP, HSRP/VRRP, EtherChannel, QoS. Expertise in WAN technologies: VPN, SD-WAN, MPLS. Familiarity with IPv4/IPv6 subnetting, ACLs, NAT, and DHCP. Experience in high-availability and failover technologies. Scripting knowledge (Python, Ansible) is a plus.

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll play a crucial role in providing managed services to ensure the smooth operation of our clients" IT infrastructure and systems. Your primary responsibilities will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Your day-to-day tasks will include monitoring client infrastructure and solutions to identify and address errors promptly. You will be responsible for investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, or ensuring seamless shift handovers for continuous service, your focus will be on maintaining high service quality standards. In addition to resolving incidents efficiently, you will also be tasked with identifying opportunities for optimization. This could involve reducing common incidents, exploring automation possibilities for request fulfillment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring proactive measures are in place. To excel in this role, you are required to have a basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGRP. You should also demonstrate highly disciplined handling of tickets on a day-to-day basis, prompt action as per defined Standard Operating Procedures (SOPs), and a good grasp of using ITSM tools and processes. Strong planning skills, adaptability to changing environments, and a client-focused approach are essential qualities for success in this role. Moreover, a positive outlook, resilience under pressure, and the ability to communicate and work effectively across different cultures and social groups are highly valued. A bachelor's degree in information technology/computing or equivalent experience is required to thrive in this dynamic environment. As an integral part of NTT DATA, you will be contributing to our mission of innovating, optimizing, and transforming businesses for long-term success. Our commitment to investing in research and development ensures that we stay at the forefront of digital advancements, helping organizations and society move confidently into the future. With a global presence and a diverse team of experts, we offer a range of services including business and technology consulting, data and artificial intelligence solutions, and application development and management. At NTT DATA, we are proud to be an Equal Opportunity Employer, fostering a workplace that embraces diversity and inclusion. Join us in pushing the boundaries of what is possible and making a positive impact on our clients and society.,

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society, diversity and inclusion are embraced in the workplace. It's a place where you can continue to grow, belong, and thrive. Your career at NTT DATA involves believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role to prepare for future advancements. Encouraged to take every opportunity to further your career within the global team. As a Networking Managed Services Engineer (L1) at NTT DATA, you'll provide managed services to ensure clients" IT infrastructure and systems remain operational. Proactively identify, investigate, and resolve technical incidents and problems to support clients effectively. Monitor client infrastructure and solutions, investigating first-line incidents, understanding root causes, and following approved procedures. Provide telephonic, ITSM ticket or chat support, execute maintenance activities like patching and configuration changes, and ensure smooth shift handovers for continuous service. Identify optimization opportunities, reduce common incidents, find automation possibilities for request fulfillment, incident resolution, and process improvements. Support project work and disaster recovery functions and tests, contributing to broader goals. Ensure incidents and requests are resolved efficiently and comprehensively, escalating when necessary. Update existing knowledge and share valuable insights for continuous learning and improvement. To thrive in this role, you need: - Basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols. - Highly disciplined in handling tickets, acting promptly per defined SOPs. - Good understanding of ITSM tools and processes. - Strong planning skills, adaptability, work ethic, and client-focused approach. - Aptitude to communicate and work across different cultures, active listening skills, positive outlook, and resilience under pressure. - A bachelor's degree in information technology/computing or equivalent experience. Workplace type: On-site Working NTT DATA is an Equal Opportunity Employer.,

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you&aposll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You&aposll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it&aposs providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality. You&aposll also identify opportunities for optimization, whether it&aposs reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we&aposre always ahead of the curve. Throughout your journey with us, you&aposll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You&aposll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve. To thrive in this role, you need to have: Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sops. Try to resolve as many tickets as possible using available Knowledge articles or provided Sops. Good understanding of using ITSM tools and ITSM processes. Strong planning skills, considering possible changes and circumstances. A strong work ethic, including the capacity to put in longer hours when necessary. Adaptability to changing environments. A client-focused approach, creating positive client experiences throughout their journey. The aptitude to communicate and work across different cultures and social groups. Excellent active listening skills, confirming understanding and seeking relevant information. A positive outlook and resilience under pressure. A bachelors degree in information technology/computing or equivalent experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in providing exceptional managed services to our clients. Your day will revolve around proactively identifying and resolving technical incidents and problems, ensuring our clients meet all service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified. With your advanced technical expertise, you will manage high-complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues, all while coaching and mentoring junior team members. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts. You will ensure that our clients' infrastructure is configured, installed, tested, and operational, performing necessary checks and employing monitoring tools to respond to alerts in a timely manner. Your role will involve identifying and logging problems before they escalate, analysing and escalating support calls, and investigating third-line support calls to find root causes and solutions. Additionally, you will provide onsite technical support and field engineering services to clients, work closely with third-party vendors for issue escalation, and offer continuous feedback and updates to all involved parties. Through your efforts, you will drive operational improvements and optimize work processes, including opportunities for automation. You may also have the opportunity to manage and implement projects within the technology domain, deliver disaster recovery functions and tests, and improve the quality of incidents and service requests through random monthly reviews. Your work will play a key role in delivering high-quality services that ensure a positive client experience throughout their journey with us. To thrive in this role, you need to have: Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits Advanced Certifications on at least one or two above mentioned technologies. Excellent planning and project management abilities, taking changing circumstances into account. Strong communication skills, with the ability to work across different cultures and social groups. Effective active listening skills. A client-focused approach, prioritizing their requirements and creating positive experiences. Adaptability to changing circumstances and the ability to work diligently when necessary. A positive outlook and the ability to work well under pressure. A bachelor&aposs degree in IT/Computing or equivalent work experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

As a Networking Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in providing managed services to ensure the smooth operation of our clients" IT infrastructure and systems. Your primary responsibilities will revolve around actively identifying, investigating, and resolving technical incidents and issues to support our clients effectively. Your typical day will involve monitoring client infrastructure and solutions to detect errors proactively, investigating first-line incidents to understand their root causes, and following established procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance tasks such as patching and configuration changes, or facilitating smooth shift handovers for uninterrupted service, your focus will always be on maintaining high service quality standards. You will also be tasked with identifying optimization opportunities, be it reducing common incidents or exploring automation possibilities for request fulfillment, incident resolution, and process enhancements. Your role may extend to supporting project work and disaster recovery functions, aligning with our overarching objectives of staying ahead of the curve. Throughout your journey with us, you will be expected to efficiently resolve incidents and requests, escalating when needed. Additionally, you will contribute to updating existing knowledge and sharing valuable insights to foster continuous learning and improvement within the team. To excel in this role, you should possess a basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Moreover, you should be highly disciplined in handling tickets, demonstrate proficiency in utilizing ITSM tools and processes, exhibit strong planning skills, and showcase a client-focused approach throughout your interactions. Your adaptability to changing environments, positive outlook, resilience under pressure, and ability to communicate effectively across different cultures and social groups will be vital in this role. A bachelor's degree in information technology/computing or equivalent experience is required to thrive in this dynamic position. NTT DATA, a trusted global innovator of business and technology services, is committed to helping clients innovate, optimize, and transform for long-term success. With a significant investment in R&D each year, we aim to empower organizations and society for a sustainable digital future. As an Equal Opportunity Employer and a Global Top Employer, NTT DATA offers diverse expertise across more than 50 countries, supported by a robust partner ecosystem. Our services encompass business and technology consulting, data and artificial intelligence, industry solutions, application development and management, infrastructure, connectivity, and digital and AI infrastructure solutions, positioning us as a key player in the digital transformation landscape. NTT DATA is part of the NTT Group and headquartered in Tokyo.,

Job Title: Network Engineer - Cisco SDWAN Migration Specialist Location: Hyderabad Hybrid Experience : 7+ Years Job Description: Responsibilities: Lead the planning, design, and execution of the migration from Cisco Viptela SDWAN to Cisco Meraki SDWAN/SASE. Collaborate with cross-functional teams to ensure seamless integration and deployment of Meraki SDWAN solutions. Conduct network assessments and audits to identify potential challenges and optimize migration strategies. Configure and manage Meraki SDWAN devices, ensuring optimal performance and security. Provide technical support and troubleshooting during and after the migration process. Develop and maintain comprehensive documentation, including network diagrams, configurations, and migration plans. Train and mentor junior network engineers on Meraki SDWAN technologies and best practices. Stay updated with the latest developments in SDWAN and SASE technologies to ensure the implementation of best practices. Qualifications: Bachelor&aposs degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of experience in network engineering, with a focus on SDWAN technologies. Proven experience with Meraki Switches, Mist Wireless, Zscaler, Cisco Viptela SDWAN and Cisco Meraki SDWAN/SASE. Strong understanding of network protocols, routing, and switching. Experience with network security principles and practices. Excellent problem-solving skills and the ability to work under pressure. Strong communication and interpersonal skills. Relevant certifications such as CCNP, CCIE, or Meraki certifications are highly desirable Show more Show less

As a Networking Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in providing managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. Your responsibilities will include proactively identifying, investigating, and resolving technical incidents and problems to deliver seamless support to our clients. Your daily tasks will involve monitoring client infrastructure and solutions to detect errors promptly, investigating first-line incidents to understand their root causes, and following approved procedures for request fulfilment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your focus will always be on maintaining high service quality standards. In this role, you will be expected to identify optimization opportunities by reducing common incidents, automating request fulfilment, incident resolution, and process improvements. Additionally, you may also support project work and disaster recovery functions, aligning with our overarching goals of staying ahead of the curve. Your commitment to efficiently resolving incidents and requests, along with your willingness to escalate when necessary, will be crucial in ensuring operational excellence. Moreover, your role will involve updating existing knowledge and sharing insights to foster continuous learning and improvement within the team. To excel in this position, you are required to have a basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Furthermore, you should demonstrate discipline in handling tickets, utilize available knowledge articles efficiently, possess a good grasp of ITSM tools and processes, and exhibit strong planning skills to adapt to changing circumstances. Your work ethic, adaptability, client-focused approach, communication skills across diverse cultures, active listening abilities, positive outlook, resilience under pressure, and a bachelor's degree in information technology/computing or equivalent experience will be instrumental in your success in this role. NTT DATA is a global innovator in business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As an Equal Opportunity Employer, we value diversity and inclusion in our workplace. Join us at NTT DATA and be a part of our mission to drive innovation and positive client experiences in a dynamic and supportive environment.,

You will be an IT Analyst responsible for maintaining the productivity of computer users and enhancing employee satisfaction by addressing any procedural or operational difficulties related to IT applications, Infrastructure, endpoints, or services. Your key duties will include serving as the initial point of contact for employees requiring technical assistance, delivering exceptional customer service in all employee interactions, and working with various Microsoft technologies such as Azure, M365, Dynamics, Power Platform, and Power BI. Your responsibilities will encompass operational excellence, including diagnosing and resolving employee workstation problems, following best practices in resolving helpdesk tickets, performing preventative maintenance, and escalating issues when necessary. You will also focus on providing top-notch customer service by offering clear and constant updated support to internal customers with empathy and urgency. To qualify for this role, you should hold a Bachelor's degree or have a minimum of 5 years of IT experience, along with specific experience in Azure, applications, and desktop support. Proficiency in Office 365 support, strong communication skills, a customer service-oriented mindset, and the ability to ask targeted questions to identify problem root causes are essential. Being a self-starter, highly motivated team player, and having an understanding of how environmental changes can impact business operations are also crucial. Preferred qualifications include certifications such as Microsoft AZ-104, Power Platform Fundamentals, CompTIA A+, Network+, and Security+. The working environment may involve working both indoors and outdoors, operating office machinery, and collaborating closely with colleagues. Physical requirements may include activities such as walking, standing, sitting, lifting, and perceiving depth. In conclusion, this job description outlines the general duties, accountabilities, and physical requirements associated with the position of an IT Analyst. It is important to note that the responsibilities and requirements are subject to modifications to accommodate individuals with disabilities. This description does not limit the tasks expected of an employee, and additional job-related instructions may be provided by supervisors. Success in this role will require possessing the knowledge, skills, and abilities to perform duties proficiently.,

As a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for providing managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. Your primary tasks will include proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Your role will involve monitoring client infrastructure and solutions to detect errors in a timely manner, investigating first-line incidents to determine their root causes, and following approved procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your focus will be on maintaining high standards of service quality. In addition to your day-to-day responsibilities, you will also be expected to identify opportunities for optimization, such as reducing common incidents or finding automation possibilities for request fulfillment, incident resolution, and process improvements. Your role may extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring that we stay ahead of the curve. To excel in this role, you should have a basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. You must also be highly disciplined in handling tickets, act promptly as per defined Standard Operating Procedures (SOPs), and strive to resolve as many tickets as possible using available knowledge articles or provided SOPs. Furthermore, you should possess good knowledge of ITSM tools and processes, strong planning skills, a strong work ethic, adaptability to changing environments, and a client-focused approach. Effective communication skills, active listening abilities, a positive outlook, and resilience under pressure are also essential qualities for success in this role. A bachelor's degree in information technology/computing or equivalent experience is required. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, we invest significantly in research and development to support organizations in embracing the digital future. As an Equal Opportunity Employer, we value diversity and inclusion in our workplace, where experts from over 50 countries collaborate to deliver business and technology consulting, data and artificial intelligence solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. Join us at NTT DATA and be a part of our mission to drive innovation and transformation in the digital era.,

As a Networking Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in providing managed services to ensure the smooth functioning of our clients" IT infrastructure and systems. Your primary responsibilities will include proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Your day-to-day tasks will involve monitoring client infrastructure and solutions to catch errors promptly, investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, or ensuring seamless shift handovers for continuous service, your efforts will be focused on maintaining high standards of service quality. In addition to your daily tasks, you will be expected to identify opportunities for optimization, such as reducing common incidents or finding automation possibilities for request fulfillment, incident resolution, and process improvements. Your role may also extend to supporting project work and disaster recovery functions and tests, contributing to our broader organizational goals and ensuring we stay ahead of the curve. To excel in this role, you should have a basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGRP. You should be highly disciplined in handling tickets on a day-to-day basis, act promptly as per defined Standard Operating Procedures (SOPs), and leverage available knowledge articles or provided SOPs to resolve tickets efficiently. Moreover, having a good grasp of using ITSM tools and processes, strong planning skills, a solid work ethic, adaptability to changing environments, a client-focused approach, effective communication skills across different cultures, excellent active listening skills, a positive outlook, and resilience under pressure are essential qualities for success in this role. A bachelor's degree in information technology/computing or equivalent experience is also required. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100 companies. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests significantly in research and development to enable organizations and society to move confidently and sustainably into the digital future. As an Equal Opportunity Employer and a Global Top Employer, NTT DATA has a diverse workforce in more than 50 countries and a robust partner ecosystem. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity, making us one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of the NTT Group and headquartered in Tokyo.,