23 Cisco Acs Jobs

You will be responsible for providing hands-on expertise in configuring, troubleshooting, and maintaining multi-OEM Firewall, Switching, and Routing technologies. This includes configuring advanced routing protocols such as EIGRP, OSPF, and BGP, as well as managing LAN, WAN, WLAN (Aruba, Cisco, Meraki), MPLS, and DMVPN solutions to ensure smooth operation and high availability of network and security services. Your role will involve discovering, designing, executing, validating, and peer reviewing complex change implementations related to data center IT network routing, switching, and security technologies while adhering to organizational standards. You will also be tasked with implementing end-to-end connectivity solutions between remote offices, cloud platforms, and data centers based on business unit requirements. Additionally, you will design and implement multi-cloud network architectures, focusing on AWS or other public cloud providers, and deploy and manage Cisco SD-WAN solutions to ensure optimal application performance and secure connectivity. Furthermore, you will administer and troubleshoot various firewall platforms including Check Point, Fortinet, Palo Alto, and NSX Firewall, configure and manage IPsec VPNs, AnyConnect, Global Protect, Cisco ISE, Cisco ACS, and ZScaler, and maintain accurate network diagrams, configurations, and procedural documentation. Collaboration with cross-functional IT teams and business units to understand requirements and deliver solutions will also be a key aspect of your role. In terms of skills and competencies, you should have a strong proficiency in Routing and Switching (OSPF, BGP), extensive experience with Cisco Nexus Switches (5000, 7000, 9000 series), and a solid understanding of MPLS and DMVPN. Exposure to other enterprise networking platforms like Brocade, Arista, Juniper, Dell Data Centre switches is considered a plus. Hands-on expertise with leading firewalls such as Check Point, Fortinet, Palo Alto, NSX Firewall, and experience with Network Access Control (NAC) solutions like Cisco ISE and Cisco ACS are also required. Moreover, proficiency in IPsec VPN, AnyConnect, Global Protect VPN clients, knowledge of ZScaler or other secure web gateway solutions, experience with Aruba Wireless Controllers, Cisco Wireless (WLCs, APs), Cisco Prime, and Meraki, integration of wireless networks with security solutions like Cisco ISE, demonstrable experience with Cisco SD-WAN (Viptela or Meraki), and expertise in multi-cloud network design and implementation, specifically with AWS networking components or other major cloud providers are essential for this role. Excellent communication (verbal and written), interpersonal skills, strong analytical and problem-solving abilities, and the ability to work independently and as part of a team in a fast-paced environment are also key qualifications required. Qualification: Any Master's Degree.,

As a Networking Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in providing managed services to ensure the smooth operation of our clients" IT infrastructure and systems. Your primary responsibilities will revolve around actively identifying, investigating, and resolving technical incidents and issues to support our clients effectively. Your typical day will involve monitoring client infrastructure and solutions to detect errors proactively, investigating first-line incidents to understand their root causes, and following established procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance tasks such as patching and configuration changes, or facilitating smooth shift handovers for uninterrupted service, your focus will always be on maintaining high service quality standards. You will also be tasked with identifying optimization opportunities, be it reducing common incidents or exploring automation possibilities for request fulfillment, incident resolution, and process enhancements. Your role may extend to supporting project work and disaster recovery functions, aligning with our overarching objectives of staying ahead of the curve. Throughout your journey with us, you will be expected to efficiently resolve incidents and requests, escalating when needed. Additionally, you will contribute to updating existing knowledge and sharing valuable insights to foster continuous learning and improvement within the team. To excel in this role, you should possess a basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Moreover, you should be highly disciplined in handling tickets, demonstrate proficiency in utilizing ITSM tools and processes, exhibit strong planning skills, and showcase a client-focused approach throughout your interactions. Your adaptability to changing environments, positive outlook, resilience under pressure, and ability to communicate effectively across different cultures and social groups will be vital in this role. A bachelor's degree in information technology/computing or equivalent experience is required to thrive in this dynamic position. NTT DATA, a trusted global innovator of business and technology services, is committed to helping clients innovate, optimize, and transform for long-term success. With a significant investment in R&D each year, we aim to empower organizations and society for a sustainable digital future. As an Equal Opportunity Employer and a Global Top Employer, NTT DATA offers diverse expertise across more than 50 countries, supported by a robust partner ecosystem. Our services encompass business and technology consulting, data and artificial intelligence, industry solutions, application development and management, infrastructure, connectivity, and digital and AI infrastructure solutions, positioning us as a key player in the digital transformation landscape. NTT DATA is part of the NTT Group and headquartered in Tokyo.,

Experienced in implementing and maintaining LAN/WAN/WLAN, configuring Cisco switches/routers, managing firewalls (Cisco ASA, Fortinet), wireless tech (Cisco, Meraki, ISE), with strong troubleshooting skills in routing, switching, and network security

As a Networking Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in providing managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. Your responsibilities will include proactively identifying, investigating, and resolving technical incidents and problems to deliver seamless support to our clients. Your daily tasks will involve monitoring client infrastructure and solutions to detect errors promptly, investigating first-line incidents to understand their root causes, and following approved procedures for request fulfilment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your focus will always be on maintaining high service quality standards. In this role, you will be expected to identify optimization opportunities by reducing common incidents, automating request fulfilment, incident resolution, and process improvements. Additionally, you may also support project work and disaster recovery functions, aligning with our overarching goals of staying ahead of the curve. Your commitment to efficiently resolving incidents and requests, along with your willingness to escalate when necessary, will be crucial in ensuring operational excellence. Moreover, your role will involve updating existing knowledge and sharing insights to foster continuous learning and improvement within the team. To excel in this position, you are required to have a basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Furthermore, you should demonstrate discipline in handling tickets, utilize available knowledge articles efficiently, possess a good grasp of ITSM tools and processes, and exhibit strong planning skills to adapt to changing circumstances. Your work ethic, adaptability, client-focused approach, communication skills across diverse cultures, active listening abilities, positive outlook, resilience under pressure, and a bachelor's degree in information technology/computing or equivalent experience will be instrumental in your success in this role. NTT DATA is a global innovator in business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As an Equal Opportunity Employer, we value diversity and inclusion in our workplace. Join us at NTT DATA and be a part of our mission to drive innovation and positive client experiences in a dynamic and supportive environment.,

As a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for providing managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. Your primary tasks will include proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Your role will involve monitoring client infrastructure and solutions to detect errors in a timely manner, investigating first-line incidents to determine their root causes, and following approved procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your focus will be on maintaining high standards of service quality. In addition to your day-to-day responsibilities, you will also be expected to identify opportunities for optimization, such as reducing common incidents or finding automation possibilities for request fulfillment, incident resolution, and process improvements. Your role may extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring that we stay ahead of the curve. To excel in this role, you should have a basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. You must also be highly disciplined in handling tickets, act promptly as per defined Standard Operating Procedures (SOPs), and strive to resolve as many tickets as possible using available knowledge articles or provided SOPs. Furthermore, you should possess good knowledge of ITSM tools and processes, strong planning skills, a strong work ethic, adaptability to changing environments, and a client-focused approach. Effective communication skills, active listening abilities, a positive outlook, and resilience under pressure are also essential qualities for success in this role. A bachelor's degree in information technology/computing or equivalent experience is required. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, we invest significantly in research and development to support organizations in embracing the digital future. As an Equal Opportunity Employer, we value diversity and inclusion in our workplace, where experts from over 50 countries collaborate to deliver business and technology consulting, data and artificial intelligence solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. Join us at NTT DATA and be a part of our mission to drive innovation and transformation in the digital era.,

As a Networking Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in providing managed services to ensure the smooth functioning of our clients" IT infrastructure and systems. Your primary responsibilities will include proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Your day-to-day tasks will involve monitoring client infrastructure and solutions to catch errors promptly, investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, or ensuring seamless shift handovers for continuous service, your efforts will be focused on maintaining high standards of service quality. In addition to your daily tasks, you will be expected to identify opportunities for optimization, such as reducing common incidents or finding automation possibilities for request fulfillment, incident resolution, and process improvements. Your role may also extend to supporting project work and disaster recovery functions and tests, contributing to our broader organizational goals and ensuring we stay ahead of the curve. To excel in this role, you should have a basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGRP. You should be highly disciplined in handling tickets on a day-to-day basis, act promptly as per defined Standard Operating Procedures (SOPs), and leverage available knowledge articles or provided SOPs to resolve tickets efficiently. Moreover, having a good grasp of using ITSM tools and processes, strong planning skills, a solid work ethic, adaptability to changing environments, a client-focused approach, effective communication skills across different cultures, excellent active listening skills, a positive outlook, and resilience under pressure are essential qualities for success in this role. A bachelor's degree in information technology/computing or equivalent experience is also required. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100 companies. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests significantly in research and development to enable organizations and society to move confidently and sustainably into the digital future. As an Equal Opportunity Employer and a Global Top Employer, NTT DATA has a diverse workforce in more than 50 countries and a robust partner ecosystem. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity, making us one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of the NTT Group and headquartered in Tokyo.,

Position-AM Network & Security Job Location Gurugram Work Mode: 100% Work from Office Individual will be responsible to manage a team of highly enthusiast Network engineers (L1/L2) and the support organization global network operations. He'll be expected to provide consistent, high-performing level of service support and also ensure the service availability and operational excellence being a part of the team. 6+ years of experience in Network domain managing global networks. Strong hand-on experience in network domain and available to support the global operations running 24x7. Developing and implementing network designs, including topology, protocols, and network security measures Designing, implementing, and managing network infrastructure, including switches, routers, Firewall & wireless. Monitor network performance and ensure availability and reliability. Perform regular network performance tuning and optimization and Troubleshoot and resolve network-related issues promptly. Implement and maintain network security devices and work on vulnerability closure to ensure compliance In-depth knowledge of networking technologies & solid understanding of networking and core Internet Protocols. In-depth knowledge and hand-on experience on Routing Protocols (BGP) In-depth knowledge and hand-on experience on switching (STP, VSS, HSRP, VRRP, GLBP, Multi-Layer Switches), In-depth knowledge and hand-on experience on Security technologies (Must Checkpoint), (Good to have - Cisco ASA, Fortigate, Palo Alto etc) Thorough knowledge and configuration experience on NAT, IPSec/ SSL VPN setups on Checkpoint & Cisco Firewalls In-depth knowledge and hand-on experience on Links Management (Internet, MPLS IPLC, P2P etc) In-depth knowledge and hand-on experience on Cisco Meraki. Good to have knowledge and understanding on IT Compliance (i.e., PCI, ISO, SSAE and other Industry standard) Good to have knowledge and understanding on Network Monitoring Tools (SolarWinds). Certifications like Cisco CCNP/CCIE, Checkpoint CCSA/CCSE are highly desirable. Excellent Written and Verbal Communication Lead and manage a team of network engineers and provide training and mentoring also coordinate with other IT teams to ensure seamless operations. IGT Solutions provides equal employment opportunities to all individuals based on jobrelated qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.

Dear Candidate , We are hiring a Network Engineer to design, implement, and maintain secure network infrastructure. The role requires expertise in Cisco networking, firewalls, and VPNs to ensure high performance, security, and reliability of IT networks. Key Responsibilities: Configure, monitor, and maintain routers, switches, and firewalls (Cisco, Fortinet, Palo Alto). Troubleshoot LAN, WAN, VPN, and VoIP connectivity issues. Implement network security measures , including firewall rules and intrusion detection systems . Conduct performance tuning and optimization for better efficiency. Maintain network documentation and ensure compliance with security policies . Work closely with IT security teams to prevent cyber threats. Required Skills & Qualifications: Networking: TCP/IP, VLAN, BGP, OSPF, MPLS, SD-WAN Firewalls & Security: Cisco ASA, Palo Alto, Fortinet, IDS/IPS Cloud Networking: AWS/Azure VPC, VPN, Load Balancing Experience in network automation (Python, Ansible) is a plus Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

- General protocol knowledge of SSL ; DHCP ; DNS and TCP/IP;TLS. Experience with Cisco ACS/ISE/AAA (Radius/TACACS). Experience on Cisco ACS 5.x to ISE 2.x migration. Good understanding/knowledge with Cisco/VMware security devices configuring, supporting, troubleshooting, debugging, and administering. ISE implementation-Active-Directory, ISE-LDAP and ISE-RSA. Knowledge with Cisco Identity based services 802.1 X/wired /wireless, ISE Guest (Radius/AAA portal login), BYOD, ISE, ACE.

About NCR Atleos Job Title Network Operations L2 Analyst Job LocationMumbai , India Shifts Rotational : A Network Operations L2 Analyst plays a crucial role in maintaining and optimizing an organizations network infrastructure. Our company is growing rapidly and is searching for experienced candidates for the position of Network Operations L2 Analyst. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent. Key Responsibilities Implement and support of the corporate network infrastructure. Key member of the team responsible for designing and developing scalable and highly available global network architectures to meet the firms business needs. Participate in the design, setup and configuration of complex L2/L3 switches. Maintain, create and update all network documentation and topology diagrams. Support multiple datacenters consisting of Cisco Nexus LAN (L2/L3), Console switches, ASA firewalls, Cisco UCS Fabric Interconnects, Palo Alto firewalls, Cisco Wireless LAN Controllers, Aruba Device and other miscellaneous network appliances. Research, evaluate, maintain and perform Cisco IOS code upgrades for a global network infrastructure. Leverage multiple network monitoring tools to analyze network traffic patterns to proactively identify performance issues and account for capacity planning. Work with multiple vendors routinely for support, feature enhancement and design strategy when required. Responsible for managing and maintaining SD Wan networks. Full ownership of all WAN routers, configurations, QoS policies and ensuring stability of the network 24/7. Support manage and maintain all ISP Internet connectivity for the firm from multiple carriers with multiple links in multiple locations. Support, manage and maintain network monitoring system for the firms global network. This includes network performance monitoring for WAN/LAN links, network nodes, alerting and response, network configuration management and compliance and IP address management. Support of the firms global wireless infrastructure made up of all Cisco thin APs and Cisco Wireless LAN Controllers. On a rotating basis, provide after hour coverage to respond to network related issues occurring either before or after support hours. When requested, attends IT meetings and scheduled teleconferences. Other duties and projects as assigned. Opportunity to embrace the position, exposure to the latest technologies and growth potential. 3 - 5+ years related work experience preferably in a professional services environment. Experience with Cisco Nexus L2/L3 switching technology. Protocols EIGRP, BGP, OSPF, HSRP, IPSEC, VPN, NAT, 802.1Q, 802.11, LACP, Spanning-tree, UDLD, BPDU, HTTP, HTTPS, DHCP, DNS. Experience with Cisco 4500, 3850, ASR/ISR routers and Nexus 7K/9Ks. Must possess a thorough understanding of Network Infrastructure and security topology. IP telephony a plus Knowledge and/or experience configuring and supporting Cisco ASA firewalls. VPN, IPS/IDS and Palo Alto. Experience with Cisco wireless technology and LAN controllers. Any prior experience Cisco ACS, Radius, TACACS, Prime or ISE. Network monitoring tools (SolarWinds, Site24x7), SNMP, Wireshark. Experience with Zscaler and/or F5 load balancers very desirable, web URL filtering is a plus but not required. Excellent written, oral and interpersonal communications skills. Ability to conduct research into network issues and products as required. Ability to communicate ideas in both technical and user-friendly language. Highly self-motivated and directed, with keen attention to detail. Proven analytical and creative problem-solving abilities. Able to prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented, collaborative environment. Qualification EducationBachelors degree in IT / Computer Science or equivalent streams. Cisco certifications in Routing, switching and/or Wireless is an added advantage. Work Environment: This is a full-time position. Candidates must be ready to work 5 days a week from Mumbai office. Candidates should be ready to work in rotational schedules / shifts and supporting 24x7 operations. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network data center systems storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type : On-site Working

Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Able to handle Fortinet SDWAN enterprise network and support independently. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP NSE 5 certified or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type : On-site Working

Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type : Hybrid Working

Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type : On-site Working

Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network data center systems storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type : On-site Working

Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably ServiceNow. Workplace type : On-site Working

Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type : On-site Working

Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: SDWAN Global certification SDWAN L2 Experience -5yrs+ Certification Mandatory-SDWAN Location- Mumbai Design and Implementation: Design, implement, and manage SD-WAN solutions, including components such as vManage, vBond, and vSmart. Configuration and Deployment: Execute end-to-end deployment of SD-WAN policies, templates, and orchestrators. Monitoring and Maintenance: Proactively monitor network performance, identify issues, and perform routine maintenance to ensure optimal performance. Troubleshooting: Utilize command-line interface (CLI) tools and network analysers to troubleshoot and resolve complex network issues within the SD-WAN environment. Quality of Service (QoS): Apply QoS principles to ensure optimal performance and manage network traffic effectively. Client Support: Provide second-line support for incidents and requests, ensuring timely resolution without breaching service level agreements (SLAs) Collaboration: Work closely with clients and other engineering teams to resolve issues and improve network performance. These responsibilities ensure that the SD-WAN infrastructure is robust, efficient, and capable of meeting the demands of modern network environments. Inventory , SOP creation, Diagram Inventory and Audit and compliance Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type : On-site Working

Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type On-site Working

Key Responsibilities: Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature. Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA Provides timely and consistent updates of tickets with resolution tasks performed. Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides forth level support to all escalated incidents, requests and identifies the root cause of incidents and problems, responds to tickets where third line engineer teams were unable to fix the problem. Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers. Communicates with other teams and clients for extending support. Acts as emergency support contact as needed, for critical client and business-impacting issues. Ensures that the shift handover process highlight any key escalated open tickets to be focused on along with a handover of upcoming operation critical tasks to be carried out in the next shift. Supports, tracks, and documents change implementation. Provides timely escalation of all tickets to management with ensuing updates, where applicable. Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks. Systematically gathers relevant information and applies technical knowledge to analyze and uses highly technical troubleshooting tools and content and analytical practices. Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments. Coaches Service Desk, Operations Centre, and L3 teams offering technical expertise and pushing work down to other engineering teams. Performs quality audits, covering process, service experience, ticket updates, etc. as required. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans to be captured into the change record Deep technical skills in relevant functions. Excellent client service orientation and passion for achieving or exceeding expectations. Excellent written and verbal communication skills. Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and create a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCIE Certification or equivalent. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Advanced Managed Services experience. Advanced knowledge and experience in ticketing tools, preferably Service Now. Worked in multiple large Global Enterprise client outsourcing projects. Advanced vendor management experience. Track record of effective shift left work management skills (moving work to junior levels). Advanced experience and understanding of the IT industry and standards for IT service management. Advanced experience in more than one area of expertise. Advanced experience across Emerging technology and trends impacting IT operations.

Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now.

Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now.

Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties.