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NTT DATA
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Customer Support engineer

Customer Support engineer

NTT DATA

1 - 5 years

0 Lacs

chennai tamil nadu

Posted:3 days ago| Platform: Shine logo

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Skills Required

cisco acs ise bgp ospf eigrp pulse secure ssl vpn virtual juniper palo alto fortinet firewalls cisco nexus switches asr isr routers meraki switches itsm tools itsm processes

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for providing managed services to ensure the operational efficiency of clients" IT infrastructure and systems. Your primary focus will be on proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively. Additionally, you will play a key role in monitoring client infrastructure, executing maintenance activities, and identifying opportunities for optimization. Key Responsibilities: - Provide managed services to ensure clients" IT infrastructure and systems remain operational - Proactively identify, investigate, and resolve technical incidents and problems - Monitor client infrastructure and solutions to catch errors before or as soon as they occur - Investigate first-line incidents, understand root causes, and follow approved procedures for request fulfilment - Execute maintenance activities like patching and configuration changes - Identify opportunities for optimization and automation possibilities - Support project work, disaster recovery functions, and tests - Ensure incidents and requests are resolved efficiently and comprehensively, escalating when necessary - Update existing knowledge and share valuable insights for continuous improvement Qualifications Required: - Basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP - Highly disciplined in handling tickets on a day-to-day basis as per defined SOPs - Good understanding of using ITSM tools and ITSM processes - Strong planning skills and adaptability to changing environments - A client-focused approach and excellent communication skills across different cultures and social groups - Strong work ethic, adaptability, positive outlook, and resilience under pressure - Bachelor's degree in information technology/computing or equivalent experience (Note: Omitted additional details of the company as there were none mentioned in the provided job description),

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Customer Support engineer