Job
Description
As a Networking Managed Services Engineer (L1) at NTT DATA, your primary focus will be providing managed services to ensure our clients" IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality. Key Responsibilities: - Provide managed services to ensure clients" IT infrastructure and systems remain operational - Proactively identify, investigate, and resolve technical incidents and problems - Monitor client infrastructure and solutions to catch errors before or as soon as they occur - Investigate first-line incidents, understand root causes, and follow approved procedures for request fulfilment - Provide telephonic, ITSM ticket, or chat support - Execute maintenance activities like patching and configuration changes - Ensure smooth shift handovers for continuous service - Identify opportunities for optimization and automation possibilities - Support project work and disaster recovery functions and tests Qualifications Required: - Basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP - Highly disciplined in handling tickets on a day-to-day basis - Good understanding of using ITSM tools and processes - Strong planning skills and adaptability to changing environments - Bachelor's degree in information technology/computing or equivalent experience About NTT DATA: NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. NTT DATA invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer Third parties fraudulently posing as NTT DATA recruiters,
