Organizational Development Manager

Job Title

Location

Work mode

Overview:

Organizational Development (OD) Manager

Key Responsibilities:

Systems & Process Design

• Design and implement Standard Operating Procedures (SOPs) for core functions (animal care, HR, operations, administration, donor management, etc.)
• Evaluate and improve workflow efficiency across teams.
• Develop knowledge management tools and systems (e.g., internal manuals, resource libraries).

Capacity Building & Training

• Assess staff skills and identify organizational capacity gaps.
• Develop and deliver internal training programs for staff and volunteers.
• Support team leaders in building functional reporting structures and accountability systems.

Performance & Impact Monitoring

• Set up frameworks for measuring internal performance, service delivery, and staff KPIs.
• Support M&E efforts by designing dashboards or tracking tools in collaboration with relevant teams.
• Provide analysis and recommendations for process improvements.

Internal Communication & Change Management

• Foster a culture of learning, transparency, and collaboration.
• Lead change management initiatives when introducing new systems or tools.
• Facilitate cross-departmental coordination for smoother operations.

HR & Organizational Support

• Support recruitment planning, onboarding, and role clarity efforts.
• Collaborate with leadership to improve organizational structure and staffing models.
• Assist in building succession plans and leadership development pipelines.

Required Qualifications

Education & Experience

• Bachelors or Masters degree in Social Work, Development Studies, Organizational Psychology, Public Administration, HR, or a related field.
• 4+ years of professional experience in organizational development, capacity building, nonprofit operations, or process design (NGO experience strongly preferred).

Skills & Attributes

• Proven ability to analyze systems and implement scalable solutions.
• Strong facilitator and trainer; able to engage diverse stakeholders.
• Excellent documentation and process-writing skills.
• Strong interpersonal skills with an empathetic and collaborative approach.
• Familiarity with tools like Google Workspace, Asana, Trello, Notion, Airtable, or other workflow platforms.

Preferred

• Experience working in animal welfare, healthcare, education, or community-based programs.
• Familiarity with fundraising, donor CRM systems, or grant compliance processes.

If you're passionate about building strong, mission-driven organizations and have a talent for turning ideas into efficient systems, we’d love to hear from you. This is a unique opportunity to play a foundational role in shaping how our nonprofit operates, grows, and creates lasting impact. Join us in strengthening our internal capacity so we can focus more of our energy on what matters most — serving animals and communities in need.