Operations Support System Engineer

Role Summary

The role is critical to the operations and transformation of FLAG OSS platforms

• In-life support and operations of FLAG’s online and OSS platforms
• Strategic Transformation of FLAG’s OSS platforms across the FLAG and Vanco lines of businesses
• Architecture and technology leadership of the OSS domain

Proven 15+ years’ experience of key OSS platforms, technology and architecture across online platforms, CRM, Order Management and Billing platforms.

Experience with application support, ITIL and agile devops and development practices

Key Responsibilities

• Setting architectural direction for the OSS domain
• Planning of systems roadmap for three year rolling period
• Planning of quarterly work stack to ensure timely resourcing
• Technical solutioning and guidance to vendors
• Setting operational SLAs, KPIs for measurement
• Management of operational risk
• Work closely with Network Engineering and FLAG/Vanco stakeholders
• Governance leadership with vendors for OSS
• Vendor management to ensure operational excellence, SLA adherence and continuous improvement
• Appropriate levels of management and delegation to ensure deliverables are met.
• Collaboration with peers to ensure alignment, coordination and cooperation.
• Internal stakeholder management and engagement with senior management
• Coordinate across business functions
• Provide input to budgeting process
• Opex and Capex control
• Focus on execution – getting things done, as opposed to attempting to do everything individually
• Leverage vendor ecosystem bandwidth and capabilities

Role Specific Requirements

• Should be well versed with telco OSS, online platforms and processes
• Hands-on operations and development experience
• Experience with having managed up to medium sized development projects
• Skilful in technologies like Perl, Python, Java, React, Linux, Microsoft Power App/BI/Automate
• Experience with senior stakeholder management
• Excellent cross functional teamwork
• Excellent written, oral and presentation skills able to articulate technical concepts into documentation.
• Excellent analytical skills, coupled with a strong sense of ownership, urgency and drive.

Key Performance Indicators

• Operational metrics & SLAs for Application Support
• Meeting IT OSS systems roadmap development targets
• Budget control

Relationship & Key Contacts

• Work with key business stakeholders – across Sales, Product, Operations, Finance, Procurement, Service Delivery
• Work with teams within the organization: As described above
• Interaction and collaboration with third parties – mainly the vendor ecosystem