Head Telecommunications (OSS Lead)

The role you are applying for is critical to the operations and transformation of FLAG OSS platforms, including in-life support and operations of online and OSS platforms. You will be responsible for the strategic transformation of FLAG's OSS platforms across the FLAG and Vanco lines of businesses, as well as providing architecture and technology leadership in the OSS domain. With over 15 years of proven experience in key OSS platforms, technology, and architecture related to online platforms, CRM, Order Management, and Billing platforms, you will be expected to leverage your expertise in application support, ITIL, and agile DevOps and development practices. Your key responsibilities will include setting the architectural direction for the OSS domain, planning the systems roadmap for a three-year rolling period, and planning quarterly work stacks to ensure timely resourcing. You will also be involved in technical solutioning and guidance to vendors, setting operational SLAs and KPIs for measurement, managing operational risk, and working closely with Network Engineering and FLAG/Vanco stakeholders. In addition, you will be leading governance with vendors for OSS, managing vendors to ensure operational excellence, SLA adherence, and continuous improvement, as well as collaborating with peers to ensure alignment, coordination, and cooperation. Internal stakeholder management and engagement with senior management, coordination across business functions, providing input to the budgeting process, Opex and Capex control, and focusing on execution to get things done will be essential aspects of your role. You should be well-versed in telco OSS, online platforms, and processes, with hands-on operations and development experience. Experience in managing up to medium-sized development projects, proficiency in technologies like Perl, Python, Java, React, Linux, and Microsoft Power App/BI/Automate, as well as experience with senior stakeholder management, cross-functional teamwork, and excellent communication skills are also required. Your performance will be evaluated based on operational metrics & SLAs for Application Support, meeting IT OSS systems roadmap development targets, and budget control. You will work closely with key business stakeholders across Sales, Product, Operations, Finance, Procurement, and Service Delivery, as well as with teams within the organization and collaboration with third parties, mainly the vendor ecosystem.,