Operations Support System Engineer

The role is critical to the operations and transformation of FLAG OSS platforms. You will be responsible for in-life support and operations of FLAG's online and OSS platforms, as well as the strategic transformation of FLAG's OSS platforms across the FLAG and Vanco lines of businesses. Your key responsibilities will include setting architectural direction for the OSS domain, planning systems roadmap for a three-year rolling period, and planning quarterly work stack to ensure timely resourcing. Additionally, you will provide technical solutioning and guidance to vendors, set operational SLAs and KPIs for measurement, and manage operational risk. You should have a proven 15+ years experience in key OSS platforms, technology, and architecture across online platforms, CRM, Order Management, and Billing platforms. Experience with application support, ITIL, and agile devops and development practices is required. You will work closely with Network Engineering and FLAG/Vanco stakeholders, lead governance with vendors for OSS, and ensure vendor management to achieve operational excellence, SLA adherence, and continuous improvement. Collaboration with peers to ensure alignment, coordination, and cooperation is essential, along with internal stakeholder management and engagement with senior management. Role-specific requirements include being well-versed in telco OSS, online platforms, and processes, having hands-on operations and development experience, and experience with managing up to medium-sized development projects. Proficiency in technologies like Perl, Python, Java, React, Linux, Microsoft Power App/BI/Automate is necessary, as well as experience with senior stakeholder management. Excellent cross-functional teamwork, written, oral, and presentation skills, and the ability to articulate technical concepts into documentation are crucial. Strong analytical skills, coupled with a sense of ownership, urgency, and drive are expected. Key performance indicators will involve operational metrics & SLAs for Application Support, meeting IT OSS systems roadmap development targets, and budget control. You will work with key business stakeholders across Sales, Product, Operations, Finance, Procurement, and Service Delivery, as well as teams within the organization and collaborate with third parties, mainly the vendor ecosystem. Focus on execution, leveraging vendor ecosystem bandwidth and capabilities, and appropriate levels of management and delegation to ensure deliverables are met will be essential for success in this role.,