Operations Support Executive

Job Description

Job Title: Operations Executive Location: Kolkata Job Description: We are looking for a highly organized and proactive Operations Executive to join our growing team. The ideal candidate will be responsible for managing the backend processes that support smooth day-to-day operations, especially in areas such as travel bookings, billing, chauffeur coordination, and customer support . The role demands a detail-oriented individual with excellent analytical skills and a commitment to accuracy and customer satisfaction. Key Responsibilities: 1. Operational Support Manage and process travel bookings (domestic and international) in coordination with internal teams and third-party vendors. Monitor and verify billing records , ensuring all invoices, receipts, and payment details are accurate and aligned with company policies. Handle and coordinate chauffeur services , ensuring timely vehicle allocation, schedule adherence, and issue resolution. 2. Customer Interaction Respond to customer queries via email and phone in a professional and timely manner. Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies. Maintain detailed logs of customer interactions, feedback, and action taken. 3. Data Management & Reporting Maintain and update internal databases, spreadsheets, and booking systems to ensure real-time data accuracy. Analyze operational data to identify inefficiencies, cost-saving opportunities, and performance trends. Required Skills: Strong numerical and analytical ability ; comfort with handling data and making calculations. Proficiency in MS Office Suite (Excel – VLOOKUP, Pivot Tables; Word; PowerPoint). Excellent communication (verbal and written) in English; additional language proficiency is a plus. Ability to handle pressure and multitask efficiently in a fast-paced environment . Strong organizational and time-management skills . Positive attitude with a problem-solving mindset and the ability to work independently or in a team. Experience: 0–2 years; prior experience in travel booking, billing, chauffeur services, or back-office operations is highly preferred. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹35,000.00 per month Benefits: Leave encashment Schedule: Day shift Rotational shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What is your total work experience? Do you have any prior work experience in travel industry? If selected, within how many days you can join? Work Location: In person Speak with the employer +91 8961615635