Operations Support Executive

Key Roles & Responsibilities

• Provide professional customer support in English, Hindi, and Bangla through calls, emails, and other communication channels
• Handle client billing coordination and bill collection, including follow-ups and basic reconciliation
• Deliver Level 1 (L1) support and act as a backup support resource when required
• Coordinate and liaise with internal employees and departments to resolve customer queries and operational issues
• Liaise with vendors to manage service-related, operational, and support requirements
• Maintain accurate records, documentation, and reports related to support and billing activities
• Ensure adherence to company policies, processes, and service-level agreements (SLAs)
• Escalate issues appropriately and follow up until closure
  

Required Skills

Required Skills & Competencies:

• Proficiency in English(Verbal and Written), Hindi (Verbal), and Bangla (verbal)
• Strong communication, coordination, and interpersonal skills
• Basic understanding of L1 support processes and customer service operations
• Ability to handle billing-related coordination and client follow-ups
• Problem-solving and analytical skills
• Ability to work independently and collaboratively in a team environment
• Good documentation and reporting skills
• Time management and multitasking abilities