Job
Description
Job Title: International Ticketing Agent Location: Kolkata Experience: 2-5 years About the Role: We are seeking a detail-oriented and customer-focused International Ticketing Agent to join our travel operations team. The ideal candidate will have hands-on experience with global airline bookings, fare calculations, and GDS systems (such as Amadeus, Galileo, or Sabre). You will be responsible for handling international ticketing, reissuances, cancellations, and providing top-tier customer service to our clients. Key responsibilities: · Manage international flight bookings for clients, including ticket issuance, reissuance, cancellations, and refunds. · Verify itineraries, fare rules, and taxes to ensure accurate and cost-effective ticketing. · Handle travel-related queries and provide solutions via email, phone, and chat in a professional manner. · Ensure compliance with airline policies, visa requirements, and travel regulations. · Maintain updated records of bookings, transactions, and communications. Requirements: · Minimum 1–3 years of experience in international ticketing. · Proficiency in at least one GDS system (Amadeus, Galileo, or Sabre). · Strong knowledge of international routes, airline fare structures, and travel policies. · Excellent communication skills (verbal & written). · Ability to handle high-pressure situations and resolve issues efficiently. · Attention to detail and a proactive problem-solving attitude. · Flexibility to work in shifts if required. Shift timing: · Morning Shift: 10:30 am – 7 pm 6 days working (Monday – Saturday) Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Fixed shift Morning shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): If selected, how soon you can join us? Experience: ticketing: 1 year (Preferred) travel industry: 1 year (Preferred) international ticket booking: 1 year (Preferred) Work Location: In person
