Operations Specialist

Job Description – Founder's Office Role (Operations Specialist)

Location: Belgaum, Karnataka (On-site)

Experience: 2- 4 years

Compensation: ₹3.6 - 4.8 LPA

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About the Role

At Scratchpad, we’re not just a creative agency, we’re a growing ecosystem where ideas, design, strategy, and execution collide daily. To keep this ship moving smoothly, we’re looking for an Operations Specialist (Founder's Office) - someone who acts as the right hand to the Creative Head, while keeping a close eye on everything that makes Scratchpad run.

This isn’t your “behind-the-scenes” operations gig. This role places you at the epicenter of decision-making, execution, and leadership. You’ll move across departments, connect the dots, streamline workflows, and make sure the big ideas don’t fall through the cracks.

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What You’ll Own (Key Responsibilities)

• Strategic Partner: Work directly with the Creative Head as their go-to problem-solver and trusted right hand.
• Workflow Streamliner: Simplify and standardize processes to drive efficiency across departments.
• Independent Project Owner: Manage operations-related projects with minimal oversight.
• Cross-Department Navigator: Ensure seamless coordination between teams — Creative, Performance, Production, Strategy, and more.
• Mentor & Guide: Support and mentor juniors on process management and team coordination.
• Decision-Maker: Step in and take charge when bottlenecks appear or quick calls are needed.
• Problem Anticipator: Spot gaps before they become issues and proactively resolve them.
• Leadership Extension: Represent leadership in reviews, check-ins, and operations discussions when required.
• Structure Builder: Introduce smart processes that improve efficiency while keeping creativity alive.

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What We’re Looking For

• Experience: 2 to 4 years in operations, consulting, project management, or business strategy. (Agency/creative background is a plus!)
• Proactive Nature: You don’t just follow tasks you anticipate needs and take initiative.
• Strong Communicator: Clear, confident, and persuasive in getting ideas across.
• Leadership Instincts: Able to influence teams, mentor juniors, and take ownership.
• Balanced Mindset: Analytical when needed, adaptable when things shift.
• Ownership: You’ll treat Scratchpad’s growth as if it were your own.

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Why Scratchpad, Why This Role?

• Work closely with the Creative Head on strategy, operations, and decision-making.
• Exposure to all functions of a growing creative agency.
• A chance to shape and lead operations in Belgaum.
• Future opportunities to grow into bigger leadership roles.

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Perks & Benefits

• Competitive salary (₹3.6 – 4.8 LPA based on experience).
• Direct mentorship from senior leadership.
• A high-ownership role in a high-growth setup.
• A collaborative, idea-first, creatively charged work culture.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Work from home

Work Location: In person