Operations Specialist

The Operations Specialist will manage day-to-day order processing, logistics coordination, inventory accuracy, and customer experience for both D2C & B2B operations. This role ensures that every order moves smoothly from seller/manufacturer to the customer with minimum delays and maximum reliability.

Key Responsibilities

Order Processing & Fulfillment

• Process daily D2C & B2B orders across Shopify / backend systems.
• Generate labels, invoices, e-way bills, DCs and ensure documentation accuracy.
• Coordinate with sellers, manufacturers and logistic partners to ensure on-time dispatch.
• Track courier pickups, delivery progress, and handle exceptions (NDRs, RTOs, delays).

Logistics & Courier Management

• Monitor delivery TATs and escalate SLA breaches.
• Coordinate with Delhivery, third-party couriers, cargo/transport partners as needed.
• Reconcile courier charges and resolve billing disputes.

Vendor Coordination

• Work with vendors and manufacturers for B2B orders and replenishments.
• Track production timelines, dispatch readiness, and communication loops.

Inventory & Reporting

• Maintain up-to-date stock levels for white-label SKUs.
• Perform periodic inventory audits and maintain inbound/outbound stock reports.
• Highlight low-stock or production delays proactively.

Customer Experience

• Respond to customer queries on email, call and WhatsApp with a specified TAT.
• Provide proactive updates on order status and resolve customer issues end-to-end (not just respond).

Skills & Requirements

• 1–3 years in e-commerce operations, logistics or vendor coordination.
• Strong communication & follow-up skills.
• Good knowledge of couriers, shipping processes, and order life cycle.
• Excel/Google Sheets proficiency.
• Ability to manage high-pressure operational days (sales spikes, delays, exceptions).

Interested candidates send cover letter and CV on rohit@hellodecember.in