Operations Manager

About Zupee

Zupee is India’s leading social gaming and entertainment platform, pioneering the adoption of

frontier technologies to reimagine culturally rooted games & entertainment for the digital age.

With over 200 million registered users, Zupee has built a vibrant ecosystem that champions fair,

responsible, and inclusive play - setting new benchmarks for the industry.

Founded in 2018 by Dilsher Singh Malhi (Founder & CEO), Zupee was born from a powerful vision:

to revive India’s traditional gaming & entertainment through innovation and responsible technology.

Zupee has also recently pivoted into multiple other businesses and has acquired two other companies- Vertical TV and Nucanon.

About Vertical TV — Micro-Drama OTT Platform

Vertical TV is a micro-drama OTT platform launched in February 2025 founded by Mohit

Paliwal(founder and CEO) & Mohit Goswami(co-founder), designed to deliver short, engaging

stories tailored for mobile audiences. The platform features a wide range of genres, including

romance, thriller, horror, comedy, and drama, offering something for every type of viewer.

About Nucanon

Zupee acquired Australian AI startup Nucanon in early November 2025 to build an AI-powered interactive storytelling division, integrating Nucanon's tech for dynamic narratives and branching stories with Zupee's large user base for new entertainment experiences

About the Job:-

Manager – Operations

Roles and Responsibilities:-

1. Operational Management

• Oversee daily operations to ensure smooth functioning and timely delivery of objectives.
• Implement operational strategies, processes, and best practices to optimize workflow.
• Monitor performance metrics and identify areas for improvement.

2. Team Leadership & Coordination

• Lead, mentor, and supervise the operations team to achieve departmental goals.
• Conduct regular team meetings, performance reviews, and training sessions.
• Foster collaboration between internal departments for seamless operations.

3. Process Improvement

• Analyze current processes and recommend improvements for efficiency and cost reduction.
• Drive automation initiatives and implement SOPs.
• Ensure compliance with company standards, policies, and regulations.

4. Stakeholder Management

• Coordinate with senior management to align operational strategies with business goals.
• Liaise with vendors, partners, and external stakeholders when required.
• Handle escalations and ensure prompt resolution.

5. Reporting & Documentation

• Prepare daily, weekly, and monthly performance reports.
• Maintain accurate records of operational data and documentation.
• Track KPIs and provide insights for decision-making.

Qualifications & Skills

Educational Qualification

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• MBA or relevant certification preferred.

Experience

• 5–8 years of experience in operations, process management, or a similar role.
• Experience in team leadership and multi-project handling.

Key Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and leadership skills.
• Proficiency in MS Office and operations-related software/tools.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Knowledge of process optimization, budgeting, and resource planning.

What We Offer

• Competitive salary and performance incentives.
• Opportunity to work with a high-growth team.
• Learning and development opportunities.
• A dynamic and collaborative work culture.