Operations Manager

About Tide

At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now used by over

1 million small businesses

across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About The Team

Reporting to the Head of MAM Operations, you will be a key member of the Member Acquisition Marketing (MAM) organisation. This team is at the forefront of Tide's mission, responsible for attracting and welcoming new members to our platform globally.We believe a seamless and intuitive onboarding experience is the critical first step in building a lasting relationship with our members. This role is dedicated to ensuring the product teams building this crucial first experience have the operational support they need to succeed.

About The Role

As the Product Operations Manager for Onboarding, you will be the operational backbone of our Onboarding Product team. This is a pivotal role that bridges the gap between our business ambitions and our product development reality, ensuring we can efficiently deliver a world-class onboarding experience for new members across all our markets.

What You'll Be Doing

• Establishing and owning a clear, scalable intake process for all feature requests and product ideas originating from commercial and country teams.
• Facilitating roadmap planning and prioritisation sessions, ensuring decisions are data-informed, transparent, and aligned with strategic company objectives.
• Acting as the primary operational liaison between the Onboarding Product team and its key business stakeholders (including Country GMs), translating business needs into well-defined problem statements.
• Developing and managing a communication framework to keep all parties informed of the roadmap, project timelines, risks, and delivery milestones.
• Partnering closely with Product and Engineering to track the end-to-end delivery of key initiatives, proactively identifying and mitigating risks and blockers.
• Continuously identifying and implementing opportunities to improve the operational efficiency and effectiveness of the Onboarding Product team's development lifecycle.
• Helping to shape product strategy through performance reporting, data-driven insights, and applying member-first principles to quantify feedback into actionable recommendations.
• Helping organise testing, experimentation and user research for key GTM activities
  

What Are We Looking For

You’ll be a great fit if:

• You have 4+ years’ experience in a role like Product Operations, Program Management, Business Operations or Management Consulting, preferably within a fast-growing tech company (fintech a plus).
• You are a natural bridge-builder with exceptional stakeholder management skills, proven to work effectively with both technical (Product, Engineering) and commercial (Marketing, Sales, GMs) teams.
• You love bringing order to complexity and have a knack for creating simple, effective processes. Experience with tools like Jira, Confluence, or Looker is essential.
• You’re logical, and see data as a crucial part of decision making, but know when to stop analysing and start acting.
• You have a demonstrated ability to communicate effectively with stakeholders at all levels through clear, concise, and compelling communication.
• You are a self-starter who can navigate ambiguity and take initiative to solve problems.
• You relish working in a rapidly changing environment and enjoy working in a complex, technical industry.
  

What You'll Get In Return

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options
  

TIDEAN WAYS OF WORKINGAt Tide, we champion a

flexible workplace

model that supports both in-person and remote work to cater to the specific needs of our different teams.While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.TIDE IS A PLACE FOR EVERYONEAt Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
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