Operations Manager

OPPORTUINITY WITH QUINTE FINANCIAL TECHNOLOGIES !

DIVISION :Treasury Management

POSITION

Location : Trichy

Work Experience : 7 - 10 years

Essential duties and responsibilities:

·      This position is accountable for managing the Treasury Management team.

·      Subject Matter Expert in Treasury Management/Accounting/Banking/Wires/Closing.

·   Manage and lead the Treasury Management team, including hiring, training, and performance management.

·    Provide guidance, support, and supervision to ensure the team's productivity and adherence to company standards.

·      Evaluate all banking documents to assess risk and determine whether to proceed with the request.

·      Ensure that processes and procedures are in compliance with company policies, industry regulations, and legal requirements.

·      Prepare and present reports on performance, including key metrics, trends, and risk exposure.

·    Collaborate with other departments, such as claims, sales, and legal, to resolve issues, share information, and improve overall company performance.

·      Stay updated on industry regulations, market trends, and emerging risks.

·      Hold regular one on one meetings, provide regular and constructive feedback to the team members

·      Staffing & Attrition management

·      Weekly/Monthly Reporting to management

·      Be responsible for end-to-end customer experience, supporting cross department initiatives to drive improvements, improve efficiency and reduce complaints.

·      Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight.

·      Enhance the quality of client interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions

·      Break down objectives into actionable and track for timely delivery and monitor to ensure that the objectives of the project have been met.

·      Check with the Training and Quality team for standardization and quality of delivery

·      Intermediate level proficiency in creating Excel Macros and Dashboards

·      Working knowledge on Salesforce

The ideal candidate for this role would have:

·      Efficient team management & leadership qualities

·      Good verbal & written communication skills along with active listening

·      Organizational, teamwork, and customer service skills

·      A Team Leader in a BPO for the last 2 years, at least

·      Strong skill sets on Attrition, Shrinkage, SLA, AHT, Occupancy, MBR & QBR

·      Ability to multi-task, set priorities & manage time effectively

·      Attention to detail

·      Industry ITES / BPO / KPO / LPO / Customer Service / Operations Work Experience 7 – 10 Years

·      Qualification: Bachelor’s Degree

·      24/7/365 availability, including a willingness to work on weekends, and outside of the standard workday

·      Must be a quick learner and possess strong leadership skills

·      Strong time management, prioritization, work organization and multitasking skills with a drive for efficiency, accuracy and risk management controls required