Operations Manager

Key Responsibilities

• Responsible for the overall operations of the company's online store, including product listing, inventory management, order processing, and shipping coordination.

• Develop, implement, and optimize e-commerce operational processes to improve efficiency, reduce costs, and enhance customer satisfaction.

• Manage the customer service team, handling pre-sales and after-sales issues, ensuring response times and a positive customer experience.

• Collaborate with the marketing team to implement promotional campaigns, expand sales channels, and improve conversion rates.

• Analyze data (sales, traffic, returns, customer feedback, etc.), create reports, and propose improvement plans.

• Identify and manage suppliers and logistics partners to ensure a smooth supply chain.

• Manage inventory and warehousing, ensuring inventory accuracy and timely replenishment.

Requirements

• Bachelor's degree or higher, preferably in e-commerce, business management, operations management, or a related field.

• At least 6-8 years of e-commerce/online store operations experience, including at least 2 years of management experience. • Familiarity with platform operations such as Shopify/WooCommerce/Amazon/Flipkart; understanding of the basic processes of online payments, logistics, and customer service.

• Ability to use data tools (such as Google Analytics, Shopify Analytics, Excel/Sheets, BI tools, etc.) to monitor key metrics and make decisions.

• Strong project management skills, able to manage multiple tasks/projects simultaneously.

• Strong customer focus and communication skills.

• Excellent problem-solving skills and the ability to work under pressure.

• Fluency in English; the ability to communicate in Hindi or the local language is a plus.

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Compensation & Benefits

• Performance-based bonus system.

• Standard company benefits such as annual leave and sick leave.

• Professional training and career development opportunities.

• Ability to work from home if remote/hybrid working is available.

• Clear promotion paths for those who demonstrate outstanding service (e.g., Director of E-commerce Operations, Regional Operations Head, etc.).