Operations Manager

Job Title:

Job Summary

Operations Manager

Key Responsibility Areas (KRAs)

1. Retail Store Operations

• Supervise daily operations of retail stores in Pune and nearby regions.
  
• Develop and implement SOPs for seamless operations.
  
• Conduct periodic audits to ensure compliance with standards and policies.
  

2. Inventory & Supply Chain Management

• Manage inventory levels across outlets.
  
• Coordinate with warehouse and suppliers for stock availability.
  
• Optimize stock turnover and reduce dead inventory.
  

3. Team Supervision & Staff Training

• Lead, train, and motivate store managers and front-line teams.
  
• Foster teamwork, accountability, and high performance.
  
• Schedule staffing based on business requirements.
  

4. Customer Experience & Service

• Ensure high-quality customer service across all stores.
  
• Resolve escalations efficiently and professionally.
  
• Support sales initiatives and promotional activities.
  

5. Logistics Coordination

• Streamline dispatch and logistics operations.
  
• Ensure timely and accurate delivery to customers.
  

6. Vendor Management

• Manage vendor relations and procurement of lighting products.
  
• Negotiate terms and evaluate vendor performance.
  

7. Budgeting & Expense Management

• Support preparation and monitoring of operational budgets.
  
• Identify cost-saving and efficiency improvement opportunities.
  

8. Compliance & Safety

• Ensure compliance with safety norms for lighting/electrical products.
  
• Maintain clean, safe, and compliant retail environments.
  

9. Reporting & Analysis

• Generate operational reports and performance dashboards.
  
• Use insights to recommend process and cost improvements.

Qualifications & Experience

• Graduate in Business, Operations, or related field (MBA preferred).
  
• Minimum 5 years of experience in retail or lighting/home improvement industry.
  
• Strong knowledge of retail operations, logistics, inventory, and team management.
  
• Proficient in ERP systems and POS software.
  
• Excellent communication, leadership, and analytical skills.
  

Perks & Benefits

• Provident Fund (PF)
  
• Performance Bonus
  
• Medical Insurance
  
• Uniform Provided