Operations Manager

Key Responsibilities

• Manage and supervise daily operations across all departments.
• Ensure timely execution of client projects, service activities, and internal tasks.
• Implement operational processes that support business goals.
• Identify operational gaps and inefficiencies.
• Develop and enforce improved workflows to increase productivity.
• Track KPIs and ensure consistent adherence to performance standards.
• Lead, guide, and motivate the operations team.
• Schedule tasks, assign responsibilities, and monitor team performance.
• Conduct training sessions to enhance team skills and service quality.
• Collaborate closely with the Service, Sales, Finance, HR, and Technical teams to ensure seamless operations.
• Facilitate communication between teams and management for smooth workflow.
• Ensure accurate and timely documentation, reporting, and communication.
• Oversee service operations and ensure all customer concerns are addressed promptly.
• Reduce response time and prevent repeat customer complaints.
• Maintain high service standards and ensure customer satisfaction.
• Coordinate with procurement and service teams to ensure availability of stock, tools, and consumables.
• Monitor proper utilization of resources and reduce operational wastage.
• Ensure adherence to company policies, operational guidelines, and safety norms.
• Maintain documentation, records, and operational logs as per company standards.
• Assist management in planning operational strategies and future growth.
• Participate in forecasting manpower, resource needs, and budget planning.
• Identify operational risks and propose preventive actions.

Key Skills & Competencies

• Strong leadership and people-management skills
• Excellent communication and coordination abilities
• Problem-solving and decision-making capability
• Ability to manage multiple tasks under pressure
• Good knowledge of operational workflows, KPI monitoring, and project coordination
• Experience with ERP/CRM systems (advantageous)
• High level of discipline, organization, and accountability

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Operations, or related field
• MBA preferred
• 5–10 years of experience in operations or administration
• Prior experience in IT solutions, service operations, or tech-related companies will be an added advantage

Male candidates who can join immediately are preferred.

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person