Operations Manager (Manufacturing & Business Operations)

About Orbiz Creativez

Orbiz Creativez is a fast-growing manufacturing and personalization company specializing in corporate gifts, personalized products, home décor, mementos, and branded merchandise. We serve both B2B and B2C clients across India, with an annual business value exceeding ₹120+ Million.

Our operations span design, printing, manufacturing, quality control, inventory management, dispatch, and customer fulfillment, supported by a team of 100+ employees. As we scale further, we are looking for a strong Operations Manager to streamline systems, improve efficiency, and lead day-to-day operations with ownership.

Role Overview

The Operations Manager will be responsible for end-to-end operational excellence across manufacturing, production planning, inventory, quality, logistics, and cross-department coordination.

This role demands a hands-on leader who can balance people management, process optimization, cost control, and delivery timelines, while working closely with the leadership team.

Key Responsibilities

1. Manufacturing & Production Operations

• Plan, monitor, and optimize daily production schedules across departments
• Ensure timely execution of manufacturing orders with minimal downtime
• Improve productivity, throughput, and capacity utilization
• Coordinate with design, printing, fabrication, finishing, and packing teams
• Implement SOPs and standard work instructions for all production processes

2. Process Improvement & Cost Control

• Identify bottlenecks and implement Lean / process improvement initiatives
• Reduce material wastage, rework, and operational inefficiencies
• Control operational costs without compromising quality or delivery timelines
• Drive continuous improvement culture across teams

3. Inventory, Procurement & Vendor Coordination

• Oversee raw material, WIP, and finished goods inventory
• Maintain optimal stock levels to avoid shortages or over-stocking
• Coordinate with procurement and vendors for timely material availability
• Monitor purchase costs, lead times, and supplier performance

4. Quality Control & Compliance

• Ensure strict adherence to quality standards for all products
• Implement quality checkpoints at key stages of production
• Reduce customer complaints, returns, and rework rates
• Maintain documentation for quality processes and audits

5. Dispatch, Logistics & Order Fulfillment

• Ensure accurate and timely dispatch of B2B and B2C orders
• Coordinate with logistics partners for on-time deliveries
• Monitor order TATs, dispatch accuracy, and delivery performance
• Work closely with sales and customer support teams to resolve order issues

6. Team Leadership & Workforce Management

• Lead and manage supervisors, team leaders, and floor staff
• Allocate manpower effectively across departments and shifts
• Monitor attendance, productivity, and discipline
• Conduct performance reviews and recommend training / improvements
• Act as a problem-solver and decision-maker on the shop floor

7. Reporting & Management Coordination

• Prepare daily, weekly, and monthly operations reports
• Track KPIs related to production, wastage, quality, delivery, and efficiency
• Share actionable insights with management for strategic decisions
• Support leadership in scaling operations and capacity expansion

Required Skills & Qualifications

• Bachelor’s degree in Engineering / Production / Operations / Industrial Management
• MBA / PG Diploma in Operations (Preferred, not mandatory)

Experience & Skills

• Minimum 5 years of experience in Operations / Manufacturing Management
• Prior experience in printing, gifting, packaging, manufacturing, or personalization industries is a strong advantage
• Strong knowledge of production planning, inventory control, and logistics
• Ability to handle high-volume, fast-turnaround manufacturing environments
• Excellent people management and communication skills
• Strong problem-solving and decision-making ability
• Comfortable working in hands-on, on-site operational roles
• Key Competencies We Look For Ownership mindset & accountability
• Process-driven and detail-oriented approach
• Ability to work under pressure and tight deadlines
• Leadership presence on the shop floor
• Continuous improvement mindset
• Alignment with a growing, performance-driven organization

Experience Required:

5–10 years (Minimum 5 years in a similar Operations / Plant / Business Operations role)

Compensation & Benefits

• Competitive salary (based on experience and capability)
• Performance-based growth opportunities
• Long-term leadership role in a scaling organization
• Stable work environment with decision-making authority

Work Location & Commitment

• Full-time, on-site role
• Office & manufacturing facility located at Chemmad, Malappuram District
• Candidates must be willing to commute or relocate to this location

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person