Operations Manager

Job Description

OPERATIONS MANAGER DUTIES AND RESPONSIBILITLIES Taking Care of the Mudhouse project that is 100mts away from main Paatlidun campus. Ensuring 100% guest satisfaction. Fully responsible for all aspects of all departments. Support and work with all Head of Departments in all aspects of running this hotel. Ensure the premises are in operative condition as per the category of the unit to receive & serve the guests. Overlook Front office and Food & beverage operation on daily basis Conduct regular operations team meetings with all the HOD daily/ weekly to discuss routine operational matters, sales targets, Guest feedback action taken for service recovery, and any staff issues. Minutes of the meeting are to be sent to GM/Management. Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GM guidance is to be taken wherever required. Monitor the purchase/indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers, etc). Closely working with head of department ,inspecting the stores (F & B / Kitchen / Housekeeping / Security) to check the stock in hand (quality, par stock levels, expiry, etc) with the F & B Manager and chef. Dealing with Suppliers / Vendors for quality products involving the Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase. Inspecting all departments for SOP implementation. Inspecting all arrival rooms and guest areas for their upkeep and maintenance. Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture. Monitor the co-ordination between all departments for smooth & efficient operations. Assessing and reviewing customer satisfaction and service recovery process. Meet all dept. heads to review & train the staff to upkeep the human capital. Identifying staff learning needs and assisting with development Providing timely and constructive feedback to all direct reports as and when required either formally or informally. Conduct weekly / Daily meetings with Head of department for day to day operation and plan of action. Monitor and maintain operation & overhead costs to maintain maximum revenue for the organization. Be available on call 24 hours a day to resolve any urgent problems or emergencies. Responsible for the overall management of the operation of the hotel. Responsible to adopt long working hours and break shifts as and when required in operation. Any other duties assigned. Prerequisites Excellent revenue management skills with experience in budgets, P&Ls, and forecasting. Working with colleagues to share skills, knowledge, resources, and networks. Highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation. Education A degree or Diploma in Hospitality Management is an asset for Graduates with a bachelor’s degree and/or diploma in hotel or another related field. Computer Knowledge, MS Office. Experience in Property Management Software and Revenue Management Systems is desired. Skills: management,budget management,operations,revenue management systems,vendor management,property management software,p&l analysis,sop implementation,forecasting,communication,guest satisfaction,team management