Fernandez Foundation

Role & responsibilities Unit Operations (systems & process management) Patient Services Team Management Quality Control & Management Business & Finance Management Statutory Compliance Preferred candidate profile Extensive knowledge of Child Development Centre operations. Knowledge of the principles and techniques of administrative management, including organization, planning, staffing, training, budgeting, and reporting.

Role & responsibilities Patient Care Monitor patient Progress Handling New born babies & mother's

Role & responsibilities Technical Support Vendor Support Client Satisfaction (Internal/External) Quality process -Compliance and Improvement Interpersonal Skills

Job Purpose: Chief security officer to organize and oversee all security operations to create and preserve an environment where employees, visitors and property are safe and well-protected. He / She will maintain high standards of professionalism as outlined in the code of Fernandez Foundation professional conduct. Job Responsibilities: Security Management - Maintaining 24/7 surveillance by deploying guards as per Hospital policy. - Maintained and checked daily record of Incidents. - Minimum closure of the incident will be 2-3 days but also depends on case to case. - Weekly inspection of key management and its records with signature. - Briefing of supervisors should be scheduled on the 15th of every month. - Weekly inspection of attendance registers of all units. - Weekly inspection of daily work routine of supervisors of all units with signature. - Weekly feedback from all unit administrators and resolving the issue immediately or with 2/3 days depending on case to case. - Submission of attendance to HR on the given timeline. - Monthly maintenance of safety equipment and CCTV with coordination with the maintenance and IT department. Leadership Skills - Disciplined, positive attitude, and optimized delegation of work. - To review and revise the security policy of the Hospital from time to time. - Analyse and evaluate security operations to identify risks or opportunities for improvement. - Problem solving attitude. Team/People Management - Planning and Delegation of work to the team - Liaison with Government agencies for resolving the issue as and when required. - Briefing and training monthly abouts security aspects to the team. - Submission of attendance to HR on the given timeline. - Maintaining minimum staff on ground so that the security aspect should not impact. - Minimum attrition rate. Budget Management - To ensure maximum services with minimum cost. - *Compliance and Training* - Complete all training within due dates. Ethics & Integrity - Ethical behaviour at the workplace. Job Requirements: - Professional / Educational Qualifications - Graduate/Postgraduate Skills & Knowledge: - Organizational and Leadership Skills - Good Listener and communicator - Planning and Time Management - Analytical and Critical Thinking - Problem solving skill - Communication Skills Fluency in English (verbal and written) - Computer Skills Fluent in MS office - Should be able to work under pressure

Role & responsibilities Handle Children with Developmental delay Daily Reporting & Documentation Assess child strength, concerns and Progress Case Coordinator by Developing, Implementing, Monitoring and Evaluating early intervention plan for each child, Ensure that appropriate procedures and timeliness are followed. Providing Individual and group intervention for children's who have developmental delays or who are at risk for delays in the areas of Cognitive, adaptive behavior, Social - Emotional Self Care, Fine Motor and Communicational Development. Preferred candidate profile BSC/MSC in Disability Studies (Early Intervention)

Role & responsibilities Provide direct care to children/parents/clients who come in for sessions based on evidence-based practices, maintain accurate records and uphold the professional standards through continuous education and development. Prepare and execute standardized Behaviour Management Program. To follow Ethics principles and Standards for psychological tests and for counseling. Maintain confidentiality. He/ She will maintain high standards of professionalism as outlined in the code of Fernandez Foundation professional conduct. Preferred candidate profile M. Phill with RCI Certification Mandatory

Role & responsibilities To assess children with speech, language and communication disorders with accuracy and provide a clinical impression for speech. To prepare long term and short term goals specific to the child based on child's current status and evidence based approaches for meeting the child's need. To document the findings during assessment, goals set, daily progress and monthly progress and report to HOD. Preferred candidate profile Graduate of BASLP/MASLP with RCI

Diagnoses and treats disorders related to the endocrine system Diagnosis and Treatment Testing and Interpretation Treatment Planning

Are you a visionary leader passionate about transforming patient experience? Join Fernandez Foundation, a pioneer in respectful and evidence-based maternity care, as our Head of Customer Experience. This is a strategic leadership role where you will shape how we serve, support, and delight our maternity clients and their families - driving satisfaction, loyalty, and long-term engagement. Prior experience in healthcare or the hospitality/service industry is highly preferred. Position: Sr. GM / GM - Customer Experience (Role: Head) Work Location: Bogulkunta (Hyderabad) Work Type: 100% work from office (full-time) Key Development Craft and execute a comprehensive customer experience strategy tailored to maternity care. Leverage patient feedback and industry insights to continuously refine CX approaches aligned with the Foundation's mission. Team Leadership Lead and inspire a multidisciplinary team including customer care associates, call centre agents, and front-line staff. Foster a culture of empathy, professionalism, and continuous learning. Process Optimization Analyse and streamline patient care touchpoints for enhanced satisfaction across the maternity journey. Identify and implement opportunities to improve responsiveness, personalization, and care continuity. Cross-Functional Collaboration Partner with clinical and administrative teams including obstetricians, midwives, nurses, and IT. Facilitate seamless integration of technology to elevate service delivery. Quality Assurance & Metrics Define, track, and act on key CX metrics specific to maternity care. Use data-driven insights to improve standards and outcomes. Patient And Family Advocacy Act as the central point for patient feedback and grievance resolution. Champion the voice of expecting mothers and their families across the organization. Innovation & Best Practices Stay ahead of trends in maternity care and customer experience. Embed global best practices and foster a culture of continuous innovation. At Fernandez Foundation, you will be part of a purpose-driven mission that places women and families at the heart of everything we do. This is your opportunity to lead meaningful change in how care is delivered, experienced, and remembered. To know more about us, visit: www.fernandezhospital.com (ref:iimjobs.com) Show more Show less

Role & responsibilities To answer every call that lands on their extension effectively. Driving towards conversion of clients. To be able to coordinate with the OP team with an ease to accommodate the patients. Should be able to understand the patients need and guide them to the right Consultants. Have complete knowledge of all units doctors with their specialty and experience to explain to the callers. To ensure that end to end solution is provided. Adherence to the script /Quality of Calls and Procedures. Patient Impacting Errors Non Patient Impacting Errors.

Roles and Responsibilities Analyze data to identify trends and areas for improvement in hospital operations. Manage day-to-day operations of the hospital, ensuring smooth functioning of all departments. Oversee patient care services, including admission, discharge, and transfer processes. Develop and implement policies and procedures for medical records management, quality improvement initiatives, and accreditation standards. Desired Candidate Profile 8-13 years of experience in hospital administration or a related field (OPD). Strong analytical skills with ability to interpret complex data sets. Excellent communication skills with ability to build rapport with diverse stakeholders. Proven track record of successfully managing multiple priorities simultaneously under tight deadlines. the

Key Responsibilities : Social Media Strategy Content Creation Social Media Posting and Monitoring Paid Advertising Email Marketing WhatsApp Marketing SEO and Performance Reports Social Media Engagement LinkedIn Ads Google Reviews Qualifications: 5 years of experience in social media marketing. Strong understanding of social media platforms, algorithms, and advertising. Excellent content creation and copywriting skills. Analytical and problem-solving abilities. Familiarity with email marketing tools (e.g., Mailchimp). Knowledge of SEO principles. Experience with WhatsApp business API. LinkedIn Ads and Google Ads certification (desired). Certifications (Desirable) : Google Ads Display Google Ads Search Google Ads Shopping Google Ads Video Google Analytics Individual Social Media Marketing - Hubsport Hubspot Content Marketing

We are looking for an ideal candidate for the Digital Marketing Content Specialist role. The content specialist must be driven and skilled communicator who can produce high-quality content and implement successful digital marketing campaigns. In this role, professionals must create engaging content, understand complex marketing ideas, and stay up-to-date with digital trends and competitors. They must work collaboratively with internal teams to ensure the timely delivery of campaigns, maintain budgets, and build business partnerships. Role & responsibilities Key Results Areas * Assist in the formulation of strategies to build a lasting digital connection with consumers * Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.) * Launch optimised online adverts through Meta and Google etc. to increase company and brand awareness * Be actively involved in SEO efforts (keyword, image optimization etc.) * Provide creative ideas for content marketing and update website * Collaborate with designers to improve user experience * Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.) * Acquire insight in online marketing trends and keep strategies up-to-date Key Performance Indicators Significant increase in brand awareness among target audience Significant increase in patient footfall for services Significant increase in brand exposure on digital networks Adapting to new technologies and skills Providing creative solutions to problems Preferred candidate profile Masters in Communication or Marketing Communication OR PG in New Media Worked with a marketing communication firm or design studio Content experience in a Corporate Communication/Marketing Communication setup in an MNC/Hospitality industry Skills & Knowledge Content software - (CMS, Blogger, WordPress, Microsoft Word) Social Media Management - (Twitter, Facebook, Instagram) Google Analytics Hootsuite & FB Business Suite Adobe PDF, MS Office Special Job Related Requirements (Job Specifications) Be highly creative and imaginative Have good written and interpersonal skills Should work well in a team and be able to work under pressure Have an interest in commerce, popular culture, and new advertising trends and techniques Maintain cordiality with people at all levels and cross-functional teams Receptive toward feedback received Eager to learn within a fast paced environment with quick turnaround time Perks and benefits Statutory Compliance & Health Insurance

Job Title: IT Project Manager Location: Corporate Office (Abids, Bogulkunta) Reporting to: IT Head Job Description: We are seeking an experienced IT Project Manager to join our team at Fernandez Hospital. This role involves overseeing hospital-wide IT projects, adapting innovative solutions, and ensuring the efficient management of infrastructure and digital initiatives. The ideal candidate will possess a strong background in project management, HIS and CRM systems, hospital applications, and emerging healthcare technologies. Key Responsibilities: Project Management : Lead and manage IT projects from inception to completion, ensuring timely delivery and alignment with business requirements. Coordinate with different departments to ensure project milestones are met. Identify risks and develop mitigation strategies. Technology Strategy and Implementation : Collaborate with departmental heads to understand process flows and identify areas for technology intervention. Plan and implement new software and technologies to streamline hospital operations. Lead projects related to software, IT infrastructure, and process automation. Solution Adaptation & Vendor Interaction : Evaluate and adapt new technologies and solutions to meet organizational needs. Engage with vendors to explore and implement cost-effective, quality-driven IT solutions. Maintain strong vendor relationships and monitor service contracts. Infrastructure Management : Manage and maintain IT network infrastructure including security, virtualization, Windows, Linux, and firewall systems. Oversee hospital data center with focus on uptime, backup, and disaster recovery. Implement and maintain robust LAN, WAN, wireless, and SD-WAN networks. Lead Active Directory implementation across departments. Hardware & Database Management : Maintain servers, cloud platforms, and hybrid colocation environments. Coordinate with third-party providers for database and application support. Conduct system audits and enforce compliance standards. Support Team Management : Supervise and mentor the IT support team. Establish SOPs and ensure adherence to SLAs. Drive MIS reporting with insights from HIS, CRM, and business analytics tools. Cybersecurity & Compliance : Develop IT policies and disaster recovery protocols. Ensure compliance with HIPAA, GDPR, and local healthcare regulations. Prepare IT systems for audits and certifications. Stakeholder Collaboration : Act as liaison between IT and clinical/admin teams. Provide expert advice during procurement and project planning. Ensure alignment with hospital goals and financial constraints. Training & Innovation : Conduct regular training to enhance IT awareness. Evaluate and integrate AI, IoT, and RFID tracking solutions. Support the hospital's digital transformation and QMS (Quality Management System) digitization. Core Responsibilities CRM Implementation and integration with hospital workflows. Mobile App (Patient-facing) development and management. Hospital Information System (HIS) implementation leadership. Deployment of Business Analytical Tools (e.g., Power BI, Tableau). Understanding of hospital business to actively contribute to MIS design. Participation in digitizing quality modules and QMS implementation. Website and Web Application project leadership. Management of cloud/colocation and hybrid server infrastructure. Learning Management System (LMS) setup and content coordination. Implementation of Valet Parking Tech Solutions. Development and management of WhatsApp Automation and Chatbots. Configuration and maintenance of SD-WAN and advanced Wi-Fi systems. Qualifications and Skills: Bachelor's or Master's degree in Computer Science, IT, or a related field. 6+ years of IT management experience in healthcare or hospital domain. Strong knowledge of HIS, CRM, hospital process automation. Demonstrated experience with cloud, network security, and digital health tools. Leadership experience with strong communication and team-building skills. Hands-on experience with SD-WAN, Active Directory, IoT, RFID, and AI tools. Deep understanding of hospital operational and business requirements. This is an exceptional opportunity for a highly skilled IT Manager to take on a leadership role in driving digital healthcare innovation and improving patient outcomes through technology. Join Fernandez Hospital and help shape the future of healthcare IT.

Job Title: IT Team Lead-Support Service Location: Corporate Office (Abids, Bogulkunta), Hyderabad. Department: IT Department Job Overview: We are seeking an experienced and highly motivated Team Lead to oversee the IT operations at Fernandez Foundation Hospital. The ideal candidate will have a strong technical background, leadership skills, and experience managing IT infrastructure, systems, and support teams in a healthcare environment. The Team Lead will be responsible for ensuring the smooth operation of hospital IT systems, driving process improvements, and managing a team of IT professionals across multiple teams to deliver efficient and reliable technology support. The role requires a strategic approach to IT management while focusing on day-to-day operational excellence, including managing LAN, WAN, CCTV, Wi-Fi, Storage, and Cybersecurity systems. Key Responsibilities: Team Management: Lead, mentor, and manage multiple IT support teams, including IT staff and engineers. Assign tasks, monitor performance, and provide regular feedback to team members. Develop and implement training programs to enhance team skills and knowledge. IT Infrastructure and Operations: Oversee the management and maintenance of the hospital's IT infrastructure, including servers, networks (LAN/WAN), hardware, and software systems. Ensure high availability and reliability of critical hospital systems, including EMR (Electronic Medical Records), PACS (Picture Archiving and Communication Systems), and other healthcare applications. Manage Wi-Fi networks across hospital premises, ensuring stable and secure connections. Oversee CCTV and surveillance systems to ensure hospital security and compliance with safety regulations. Manage storage solutions, ensuring data is stored securely and is accessible for authorized personnel. Maintain and manage LAN and WAN networks, ensuring reliable communication between hospital departments and locations. Manage user access and security protocols to protect sensitive patient and hospital data. Project Management: Lead and manage IT projects, including system upgrades, migrations, and new implementations. Coordinate with vendors and stakeholders to ensure timely and successful project completion. Develop project plans, set timelines, and manage budgets. Support and Troubleshooting: Act as the point of escalation for complex technical issues related to IT infrastructure, network, and security. Ensure timely resolution of IT-related issues to minimize disruption to hospital operations. Establish and monitor key performance indicators (KPIs) for IT support and service delivery. Compliance and Security: Ensure all IT systems comply with hospital policies and regulatory requirements (such as HIPAA, NABH, and local cybersecurity laws). Implement and maintain data security and backup procedures, including regular data integrity checks and disaster recovery plans. Regularly audit and assess vulnerabilities across the hospitals LAN/WAN network, Wi- Fi, and CCTV systems. Lead the implementation of cybersecurity protocols, firewalls, intrusion detection systems, and antivirus software to safeguard hospital data. Conduct regular audits, risk assessments, and vulnerability assessments to identify and address security gaps. Stakeholder Communication: Collaborate with hospital management, department heads, and external vendors. Provide regular updates and reports on IT performance, issues, and improvements. Develop and implement IT strategies aligned with the hospital's goals and objectives. Required Qualifications and Skills: Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred). 5-8 years of experience in IT support and infrastructure management, with at least 2/3 years in a leadership role. Strong knowledge of hospital IT systems, including EMR, HIS (Hospital Information System), PACS, LAN/WAN, Wi-Fi, CCTV, storage management, and cybersecurity. Experience in managing Windows and Linux-based servers, network infrastructure, and cybersecurity protocols. Strong problem-solving skills and ability to work under pressure in a fast-paced healthcare environment. Excellent communication, leadership, and team management skills. Preferred Skills: Experience in healthcare IT operations and familiarity with healthcare compliance standards. Knowledge of cloud-based solutions and virtualization technologies. Experience in vendor management and contract negotiation. Expertise in CCTV management, Wi-Fi infrastructure, and storage management.

Role & responsibilities 1) To record all the transactions accurately and promptly and keep the books of accounts updated on day to day basis 2) Reconciling of General Ledger, Accounts Payable and Accounts Receivable on a regular interval and reporting the discrepancies, if any 3) Carrying out the month end and year-end accounting process accurately and efficiently with in the given timeline 4) Supporting Senior Managers in various tax filing and payments. 5) Reconciliation of Bank Accounts on daily basis 6) Liaison with internal and statutory auditors 7) Maintenance of registers for statutory, fixed assets etc. as needed 8) Generating MIS reports for Senior Mangers as and when needed

Job Title :Deputy Manager Human resources managers plan, coordinate, and direct the administrative functions of an organization. They oversee the recruiting, interviewing, and hiring of new staff; consult with top executives on strategic planning; and serve as a link between an organization's management and its employees. Responsibilities : Put the organizations talent and human resources strategy into action Manage the recruitment and retention process Ensure compliance with labor laws Maintain employee records Provide guidance to management on HR issues Handle employee grievances and disciplinary issues Develop and maintain a positive and productive work environment Ensure that all HR activities align with the hospital's goals and objectives Responsible for staff recruitments, annual appraisal, monitoring staff timings, unauthorized absenteeism, issuing Show Cause notice, conducting enquiry, submission of all statutory returns like EPF, ESIC and Labour Department or any other etc Provide clarity and connectivity for employees, so that their responsibilities fit the overall corporate strategy Handle disciplinary proceedings, terminations and investigations involving employees. Educational Qualifications : 6-8 years of experience in hospital HR operations Graduate or post graduate in HR field Relevant experience in HR functions specifically from hospital industry Required Skills : Knowledge of labor laws and regulations Excellent communication and interpersonal skills Strong leadership and management skills Ability to work in a fast-paced environment Detail-oriented and organized Knowledge of HR software and tools Communication Skills Computer Skill