IT Team Lead

Job Title: IT Team Lead-Support Service

Job Overview:

We are seeking an experienced and highly motivated Team Lead to oversee the IT operations at Fernandez Foundation Hospital. The ideal candidate will have a strong technical background, leadership skills, and experience managing IT infrastructure, systems, and support teams in a healthcare environment. The Team Lead will be responsible for ensuring the smooth operation of hospital IT systems, driving process improvements, and managing a team of IT professionals across multiple teams to deliver efficient and reliable technology support. The role requires a strategic approach to IT management while focusing on day-to-day operational excellence, including managing LAN, WAN, CCTV, Wi-Fi, Storage, and Cybersecurity systems.

Key Responsibilities:

Team Management:

• Lead, mentor, and manage multiple IT support teams, including IT staff and engineers.
• Assign tasks, monitor performance, and provide regular feedback to team members.
• Develop and implement training programs to enhance team skills and knowledge.

IT Infrastructure and Operations:

• Oversee the management and maintenance of the hospital's IT infrastructure, including
  servers, networks (LAN/WAN), hardware, and software systems.
• Ensure high availability and reliability of critical hospital systems, including EMR (Electronic Medical Records), PACS (Picture Archiving and Communication Systems), and other healthcare applications. Manage Wi-Fi networks across hospital premises, ensuring stable and secure connections.
• Oversee CCTV and surveillance systems to ensure hospital security and compliance
  with safety regulations.
• Manage storage solutions, ensuring data is stored securely and is accessible for authorized personnel.
• Maintain and manage LAN and WAN networks, ensuring reliable communication
  between hospital departments and locations.
• Manage user access and security protocols to protect sensitive patient and hospital
  data.

Project Management:

• Lead and manage IT projects, including system upgrades, migrations, and new
  implementations.
• Coordinate with vendors and stakeholders to ensure timely and successful project
  completion.
• Develop project plans, set timelines, and manage budgets.
  

Support and Troubleshooting:

• Act as the point of escalation for complex technical issues related to IT infrastructure,
  network, and security.
• Ensure timely resolution of IT-related issues to minimize disruption to hospital
  operations.
• Establish and monitor key performance indicators (KPIs) for IT support and service
  delivery.

Compliance and Security:

• Ensure all IT systems comply with hospital policies and regulatory requirements (such
  as HIPAA, NABH, and local cybersecurity laws).
• Implement and maintain data security and backup procedures, including regular data
  integrity checks and disaster recovery plans.
• Regularly audit and assess vulnerabilities across the hospitals LAN/WAN network, Wi-
  Fi, and CCTV systems.
• Lead the implementation of cybersecurity protocols, firewalls, intrusion detection systems, and antivirus software to safeguard hospital data.
• Conduct regular audits, risk assessments, and vulnerability assessments to identify and
  address security gaps.

Stakeholder Communication:

• Collaborate with hospital management, department heads, and external vendors.
• Provide regular updates and reports on IT performance, issues, and improvements.
• Develop and implement IT strategies aligned with the hospital's goals and objectives.
  

Required Qualifications and Skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field
  (Master's degree preferred).
• 5-8 years of experience in IT support and infrastructure management, with at least 2/3
  years in a leadership role.
• Strong knowledge of hospital IT systems, including EMR, HIS (Hospital Information
  System), PACS, LAN/WAN, Wi-Fi, CCTV, storage management, and cybersecurity.
• Experience in managing Windows and Linux-based servers, network infrastructure,
  and cybersecurity protocols.
• Strong problem-solving skills and ability to work under pressure in a fast-paced
  healthcare environment.
• Excellent communication, leadership, and team management skills.
  

Preferred Skills:

• Experience in healthcare IT operations and familiarity with healthcare compliance
  standards.
• Knowledge of cloud-based solutions and virtualization technologies.
• Experience in vendor management and contract negotiation.
• Expertise in CCTV management, Wi-Fi infrastructure, and storage management.