Posted:-1 days ago|
Platform:
Work from Office
Full Time
Job Description :-
1.Lead and supervise the desktop support team (onsite and remote) to ensure timely issue resolution and adherence to SLAs.
2.Provide technical guidance on installation, configuration, troubleshooting, and maintenance of desktops, laptops, printers, and peripherals.
3.Manage incident, request, and problem tickets through the ITSM/ticketing system ensuring proper logging, tracking, and closure.
4.Oversee OS deployment, patch management, antivirus updates, and software rollouts.
5.Coordinate with network, server, and application teams for escalations and cross-functional issue resolution.
6.Conduct regular performance reviews, training sessions, and mentoring for team members to enhance technical and customer-handling skills.
7.Prepare and share weekly/monthly reports on team productivity, SLA adherence, and ticket trends.
8.Maintain asset inventory, system documentation, and compliance with IT policies.
9.Support IT audits, preventive maintenance, and improvement initiatives.
10.Ensure high end-user satisfaction through professional communication and proactive issue handling.
Progressive Infotech
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