5.0 - 8.0 years

5 - 6 Lacs

hyderabad

Work from Office

Job Title: IT Team Lead-Support Service Location: Corporate Office (Abids, Bogulkunta), Hyderabad. Department: IT Department Job Overview: We are seeking an experienced and highly motivated Team Lead to oversee the IT operations at Fernandez Foundation Hospital. The ideal candidate will have a strong technical background, leadership skills, and experience managing IT infrastructure, systems, and support teams in a healthcare environment. The Team Lead will be responsible for ensuring the smooth operation of hospital IT systems, driving process improvements, and managing a team of IT professionals across multiple teams to deliver efficient and reliable technology support. The role requires a strategic approach to IT management while focusing on day-to-day operational excellence, including managing LAN, WAN, CCTV, Wi-Fi, Storage, and Cybersecurity systems. Key Responsibilities: Team Management: Lead, mentor, and manage multiple IT support teams, including IT staff and engineers. Assign tasks, monitor performance, and provide regular feedback to team members. Develop and implement training programs to enhance team skills and knowledge. IT Infrastructure and Operations: Oversee the management and maintenance of the hospital's IT infrastructure, including servers, networks (LAN/WAN), hardware, and software systems. Ensure high availability and reliability of critical hospital systems, including EMR (Electronic Medical Records), PACS (Picture Archiving and Communication Systems), and other healthcare applications. Manage Wi-Fi networks across hospital premises, ensuring stable and secure connections. Oversee CCTV and surveillance systems to ensure hospital security and compliance with safety regulations. Manage storage solutions, ensuring data is stored securely and is accessible for authorized personnel. Maintain and manage LAN and WAN networks, ensuring reliable communication between hospital departments and locations. Manage user access and security protocols to protect sensitive patient and hospital data. Project Management: Lead and manage IT projects, including system upgrades, migrations, and new implementations. Coordinate with vendors and stakeholders to ensure timely and successful project completion. Develop project plans, set timelines, and manage budgets. Support and Troubleshooting: Act as the point of escalation for complex technical issues related to IT infrastructure, network, and security. Ensure timely resolution of IT-related issues to minimize disruption to hospital operations. Establish and monitor key performance indicators (KPIs) for IT support and service delivery. Compliance and Security: Ensure all IT systems comply with hospital policies and regulatory requirements (such as HIPAA, NABH, and local cybersecurity laws). Implement and maintain data security and backup procedures, including regular data integrity checks and disaster recovery plans. Regularly audit and assess vulnerabilities across the hospitals LAN/WAN network, Wi- Fi, and CCTV systems. Lead the implementation of cybersecurity protocols, firewalls, intrusion detection systems, and antivirus software to safeguard hospital data. Conduct regular audits, risk assessments, and vulnerability assessments to identify and address security gaps. Stakeholder Communication: Collaborate with hospital management, department heads, and external vendors. Provide regular updates and reports on IT performance, issues, and improvements. Develop and implement IT strategies aligned with the hospital's goals and objectives. Required Qualifications and Skills: Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred). 5-8 years of experience in IT support and infrastructure management, with at least 2/3 years in a leadership role. Strong knowledge of hospital IT systems, including EMR, HIS (Hospital Information System), PACS, LAN/WAN, Wi-Fi, CCTV, storage management, and cybersecurity. Experience in managing Windows and Linux-based servers, network infrastructure, and cybersecurity protocols. Strong problem-solving skills and ability to work under pressure in a fast-paced healthcare environment. Excellent communication, leadership, and team management skills. Preferred Skills: Experience in healthcare IT operations and familiarity with healthcare compliance standards. Knowledge of cloud-based solutions and virtualization technologies. Experience in vendor management and contract negotiation. Expertise in CCTV management, Wi-Fi infrastructure, and storage management.

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