Operations Manager (Industrial Catering)

Our client is a 40-year-old Food Services and Industrial Catering Company headquartered at Gurgaon. Offering its services at over 65+ client locations. a span of over 10 states. Through its affiliates, the company has now ventured into restaurant and food delivery businesses.

Overview

The Operations Manager for Industrial Catering plays a critical role in overseeing and managing the daily operations of catering services provided to industrial clients. This position is vital to ensure high standards of food quality, safety, and customer satisfaction while adhering to organizational policies and industry regulations. The ideal candidate will be responsible for streamlining processes, managing budgets, and leading a team to deliver exceptional service in a fast-paced environment. As an Operations Manager, you will collaborate with various stakeholders, including suppliers, clients, and staff, to optimize operations, enhance productivity, and ensure efficient delivery of catering services. Your leadership and strategic vision will guide the team towards achieving operational excellence and meeting the diverse needs of industrial clients, thereby contributing to the overall growth and success of the organization.

Key Responsibilities

• Oversee daily catering operations to ensure efficiency and quality.
• Develop and implement operational policies and procedures.
• Manage budgets, including forecasting and financial reporting.
• Recruit, train, and supervise catering staff.
• Ensure compliance with health and safety regulations.
• Coordinate with suppliers for inventory management and purchasing.
• Assess client needs and customize catering services accordingly.
• Monitor food quality and presentation standards.
• Develop strategies to improve customer satisfaction.
• Conduct performance reviews and provide feedback to team members.
• Analyze operational data to identify areas for improvement.
• Establish and maintain relationships with clients and stakeholders.
• Organize and manage special events and catering projects.
• Implement cost control measures to enhance profitability.
• Lead team meetings to discuss goals, metrics, and challenges.
  

Required Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 10+ years of experience in operations management in the catering or hospitality industry.
• Proven leadership and team management experience.
• Strong understanding of food safety standards and practices.
• Exceptional organizational and multitasking abilities.
• Proficient in budgeting and financial management.
• Excellent communication and interpersonal skills.
• Ability to work in high-pressure environments and make quick decisions.
• Experience with venue coordination and event management.
• Knowledge of supply chain management and vendor relations.
• Familiarity with inventory management systems.
• Strong analytical and problem-solving skills.
• Ability to adapt to changing industry trends and demands.
• Experience in training and developing team members.
• Willingness to work flexible hours, including evenings and weekends.
  

Skills: catering,catering services,analytical skills,food quality,operations management,financial acumen,problem-solving,team leadership,adaptability,inventory management,financial reporting,customer service,leadership skills,supplier coordination,food safety standards,client relations,event management,team management,operations,supply chain management,problem solving,customer satisfaction,budget management,communication skills,operational efficiency