Operation Manager – Soft Services

Position Title: Operation Manager – Soft Services Reports To: Business Manager Location: Mohali & Territory North India CTC 12 LPA Our Client Our Clients are a leading Integrated Facility Management & Contract Catering Company in India, headquartered in Mumbai. They provide tech-enabled, sustainable, and cost-effective IFM and Workplace Food solutions to corporations and industries, improving their business performance and delivering seamless end-to-end operational solutions. They have 18 years of business experience and deploy more than 8K people in 280 client locations in India. Key Result Areas Spearhead North India Facility services business for Soft Services. Display the ability to optimize processes, motivate employees to improve retention and delivery, and ensure client satisfaction. Responsible for retaining business and organic growth. Keep nurturing the clients for organic growth to achieve the assigned target. Ensure that high-quality service is carried out promptly according to the company standard. Maintain high hygiene, safety, and cleanliness standards in each site and ensure compliances are met. Manage the HK- Operation with the available resources within budget to achieve sales and GP targets. Ensure billing and collection are timely per company policy and the contract agreement. Ensure the completion of all relevant MIS and maintain the accounting systems and processes in a legible, precise, accurate, and timely manner. Ensure prompt invoicing and recovery for the services rendered as per the agreement. Assess weekly and monthly figures and maintain adequate controls to monitor budget performance. To build up flash reports promptly & submit to finance to assign to the region. Ensure security and maintenance of our equipment and stock. Maintain and continuously improve the quality of service and standards Assist in the recruitment, selection, and induction of staff Responsible for New business agreement, existing client agreement renewal on time Accountable for the staff engagement/grievance handling process according to HR policy. Refine and improve the operation, encourage and recognize innovation, and incorporate these into work procedures. Display creativity and innovation in the contract's day-to-day management and business development potential. Audit of Visit schedule & reports. Key Competencies Must be a Graduate with a post-graduate or MBA qualification Must have at least 12 years of experience in a Management role, working in a high-pressure environment, preferably in a commercial or industrial environment Skills: process optimization,process alignment,staff recruitment and induction,people management,organic growth strategies,client management,profit & loss management,operational improvement,facility management,operations management,sales & marketing,staff engagement,innovation management,client relationship management,facility management (fm),hygiene and safety standards,financial management,regional operations,invoicing,mis reporting,facility operations