Operations Manager

🔷 Job Summary

We are looking for a proactive and process-driven Operations Manager to streamline and oversee day-to-day activities across all departments—design, execution, procurement, and client servicing. You’ll play a key role in ensuring timely project delivery, quality assurance, team coordination, and overall operational efficiency.

🔷 Key Roles & Responsibilities

✅ Project Coordination & Planning

Oversee end-to-end project lifecycle from design finalization to handover

Monitor project timelines, budgets, and resource allocation

Coordinate with site supervisors, vendors, design team & client servicing team for smooth execution

✅ Team Management & Communication

Assign roles, define goals, and monitor performance of cross-functional teams

Act as a bridge between design team, site team, and top management

Lead daily/weekly review meetings to track task completion and resolve bottlenecks

✅ Vendor & Procurement Management

Maintain relationships with key vendors and contractors

Ensure timely procurement of materials and track consumption vs. billing

Negotiate pricing and contracts for cost-efficiency

✅ Process Development & Compliance

Develop SOPs and streamline documentation/reporting formats

Ensure all departments are aligned with company standards, timelines, and client expectations

Implement quality control checks across project stages

✅ Client Coordination & Issue Resolution

Work closely with the client servicing team to ensure timely updates and satisfaction

Handle escalations and ensure quick redressal of project-related issues

Ensure after-sales service process is active and structured

🔷 Requirements

Minimum 5 years of experience in interior design operations or construction project management

Strong leadership, time-management, and multi-tasking abilities

Knowledge of interior site processes, BOQs, and material flow

Excellent communication & interpersonal skills

Proficiency in Excel, project tracking tools, and basic ERP systems

Qualification: Bachelor’s degree in Operations / Civil Engineering / Architecture / Interior Design / Business Management