Operations Manager

As an Operations Manager at the leading BPO in Gurgaon/Bangalore/Hyderabad, your role will involve overseeing various essential functions to ensure the smooth operations of the company. Your primary responsibilities will include: - Analyzing and maintaining all Client Service Level Agreements and implementing improvement plans as necessary. - Maximizing revenue generation through effective data collection, forecasting, and budgeting. - Selecting, training, developing, and managing the performance of direct reports and their associates. - Managing and reviewing operational reports such as Attendance adherence, PFP, Client scorecard, and Metrics management reports. - Establishing and maximizing relationships with client partners. - Providing leadership and guidance to direct reports, ensuring consistent administration of company policies and standards. - Conducting regular one-on-one meetings to review individual and team performance and offer developmental coaching. - Creating a positive work environment through employee engagement and resolving employee relation issues professionally and promptly. - Participating in cross-functional meetings to address operational issues and drive continuous improvement. - Attending business reviews with clients. - Handling a team of team leaders, Assistant Managers, and Deputy Managers. To qualify for this role, you should have: - Associate degree in a related field with more than eight years of experience, with at least two years of Progressive Management Experience preferred. - Experience in Content Moderation Process is essential. - Minimum of 1+ year of experience as an Operations Manager. - Demonstrated ability to coach, develop action plans, and provide effective feedback. - Ability to analyze and improve work processes, establish goals, and follow through on tasks under pressure. - Excellent written and verbal communication skills with the capability to present information effectively. - Strong organizational and prioritization skills in a fast-paced environment. - Ability to mentor, coach, and provide direction to a team of employees. - Willingness to work a flexible schedule.,