Operations Manager - Healthcare

Job Description We are seeking a highly motivated manager to lead and optimize our talent acquisition efforts. The ideal candidate will be responsible for developing hiring strategies, managing the recruitment team, overseeing the end-to-end hiring process, and ensuring the acquisition of top talent. This role requires strong leadership, stakeholder management, and data-driven decision-making to support business growth Recruitment Strategy & Execution Develop and implement effective talent acquisition strategies to meet business needs. Oversee the full-cycle recruitment process, from sourcing to onboarding. Drive innovative sourcing techniques to attract top-tier candidates. Ensure alignment of hiring processes with organizational goals and employer branding. Operations Management Manage Day-to-Day Operations: Oversee and manage all aspects of the voice process, ensuring smooth operations and that the team meets all KPIs and SLAs. Manage, mentor, and develop a team of recruiters and talent sourcers. Set performance targets and ensure achievement of hiring KPIs. Provide training and guidance on best recruitment practices. Collaborate with the account management team to forecast open requisition volumes and adjust staffing levels accordingly. Maintain sourcers schedules to optimize resource allocation. Strategic Process Improvement Optimize Processes: Continuously review and refine existing workflows to improve operational efficiency and reduce costs while maintaining service quality. Use performance data to identify trends and areas for improvement. Propose solutions to enhance productivity, improving starts and improve overall offers Quality Assurance & Compliance Ensure Compliance: Make sure all operations comply with regulatory requirements, client guidelines, and internal quality standards. Manage Quality Assurance Programs: Lead regular quality audits and calibrations to ensure consistent call handling and adherence to scripts. Provide Coaching: Based on quality reviews, provide actionable feedback to agents, supporting their growth and improving performance. Requirements Minimum 7 to 9 years of experience with 2 years management experience Bachelor’s/master’s degree in human resources, Business Administration, or related field. Strong knowledge of recruitment best practices, sourcing strategies, and employment laws. Excellent leadership, communication, and stakeholder management skills. Proficiency in ATS, recruitment automation tools, and LinkedIn Talent Solutions. Data-driven mindset with the ability to analyze and improve hiring processes. Ability to work in a fast-paced, high-growth environment. Benefits Transport facility provided during night shifts only Night shift allowance Health insurance for 5 immediate family members incentives available for every hiring Show more Show less