Operations Manager

HAWK HOSPITALITY

Job Title: Operations Manager

Department: Operations / Hotel Management

Industry: Hotels & Hospitality

Job Summary:

We are seeking for a responsible for overseeing the day-to-day operational functions of the hotel, ensuring high levels of guest satisfaction, efficient staff management, and adherence to quality standards. This role requires leadership, attention to detail, and the ability to manage multiple departments including front office, housekeeping, food and beverage, and maintenance.

Key Responsibilities:

• Oversee the daily operations of the hotel to ensure smooth and efficient service across all departments.
• Coordinate and supervise departments such as Front Office, Housekeeping, Food & Beverage, Maintenance, and Security.
• Ensure guest satisfaction by maintaining high service quality and resolving any guest complaints or issues promptly.
• Implement and monitor standard operating procedures (SOPs) and hotel policies.
• Support the recruitment, training, and performance evaluation of staff.
• Manage budgets, inventory, and cost control measures across departments.
• Conduct regular inspections of facilities to ensure cleanliness, maintenance, and safety standards.
• Collaborate with the marketing team for promotions and special events to enhance occupancy and revenue.
• Ensure compliance with local laws, health & safety regulations, and hotel policies.
• Generate and analyze reports related to occupancy, customer feedback, and operational efficiency.
• Drive continuous improvement and operational excellence across all departments.

Requirements:

• Bachelor's degree in Hotel Management, Hospitality, Business Administration, or a related field.
• Minimum 4 years of experience in hotel operations, with at least 3 years in a supervisory or managerial role.
• Strong leadership and interpersonal skills.
• Excellent communication, problem-solving, and organizational abilities.
• Ability to work under pressure and adapt to dynamic environments.
• Proficient in hotel management software (e.g., Opera, IDS, or similar).

Preferred Skills:

• Knowledge of budgeting and financial management.
• Experience in customer service excellence.
• Multilingual abilities (preferred but not mandatory).

Salary: 28,000 to 30,000

Language: English, Hindi, Tamil, Malayalam

Apply only if you have experience in Hospitality and Hotels.

Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹30,000.00 per month