Operations Management - Manager - Travel

Job Description

About Paytm About Us : Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology Paytm Travel is one of the fastest-growing business verticals within the ecosystem, offering a wide range of travel services including flights, trains, buses, hotels, and more. With a strong user base and a high-intent travel audience, Paytm Travel is uniquely positioned to deliver high-impact advertising opportunities to brands Role Summary We are seeking a highly driven and experienced Program Manager to join our dynamic team. This role demands a proven ability to lead complex strategic initiatives, orchestrate post booking initiatives, manage cross-functional projects, and ensure operational excellence in fast-paced, high-growth environments. The ideal candidate will leverage data-driven insights to manage diverse programs from strategy through execution, ensuring compliance and fostering seamless collaboration across global teams. Key Responsibilities: Strategic Program Leadership: Steer and implement new strategic initiatives, driving their execution from conception to nationwide deployment. Orchestrate and manage large-scale launches, defining data-driven expansion strategies and ensuring seamless operational execution. Spearhead integration projects, facilitating transitions for large user bases and enabling cross-category services to increase demand. Operational Excellence & Compliance Management: Establish and manage comprehensive governance frameworks to efficiently track project progress and ensure timely deliverables across various functions. Lead and manage external compliance audits, ensuring adherence to regulatory standards and safeguarding business continuity and growth.Design and implement scalable processes and mechanisms to prevent non-compliance recurrence and improve overall operational efficiency. Product & Project Lifecycle Management: Lead end-to-end product objectives, including defining business requirements, garnering global and local stakeholder support, executing rigorous testing, and providing post-launch support. Program manages diverse projects from policy planning to on-ground implementation, effectively expanding customer bases. Data-Driven Decision Making & Stakeholder Management: Conduct thorough metric analysis, generate comprehensive reports, and provide status updates to leadership to enable data-driven decision-making. Cultivate seamless collaboration with cross-functional teams and global stakeholders, ensuring alignment and support for strategic initiatives. Required Qualifications: Bachelor's degree in Electronics & Computer Engineering, or a related technical field. Approximately 4-5 years of progressive experience in program management, operations, or related roles within fast-paced environments. Proven track record of successfully managing complex projects and driving strategic initiatives to achieve significant business impact. Demonstrated ability to work with cross-functional teams and manage global stakeholders. Strong analytical skills with experience in leveraging metrics and data for strategic planning and decision-making. Experience in managing compliance, audits, and developing robust governance frameworks. Preferred Skills (Nice to Have): Experience in the mobility, payments, or e-commerce sectors. Familiarity with Salesforce integration projects. Experience with OCR implementation. \ Knowledge of market analysis techniques (technical and fundamental).Proficiency in managing diversified portfolios or trading. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Respect, that is earned, not demanded from your peers and manager Compensation : If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!