Operations Lead

Tech Mahindra

5 - 8 years

11 - 13 Lacs

pune

Posted:Just now| Platform:

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Skills Required

lead operations release management project management operations management team management production operations leadership change management end user operations people management skills stakeholder management compliance vendor leadership itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Required Skills Change & Release managementMandatory requirement: ITIL v4 (Intermediate) certificationKey responsibilities: Change Management:o Develop and implement change management processes and procedures to control the introduction of changes to IT systems and services
o Review proposed changes to assess potential impacts on infrastructure, applications, services, and business processes
o Evaluate change requests for feasibility, risks, and compliance with organizational policies, standards, and regulations
o Coordinate with stakeholders, including IT teams, business units, and external vendors, to obtain approvals and support for change implementations
o Maintain a centralized change management system or database to track and document all change requests, approvals, and implementation details
o Conduct post implementation reviews to evaluate the effectiveness of changes and identify opportunities for improvement
Release Management:oPlan and coordinate the release of new software, applications, patches, updates, and configuration changes into production environments
o Develop release schedules, deployment plans, and rollback procedures in collaboration with development, testing, and operations teams
o Ensure that releases are thoroughly tested, validated, and approved before deployment to minimize the risk of disruptions or adverse impacts
o Communicate release schedules, status updates, and deployment instructions to relevant stakeholders, including end users and support teams
o Monitor release deployments to ensure that they are executed according to plan and troubleshoot any issues or deviations that arise during the process
o Document release activities, configurations, and dependencies to facilitate rollback procedures and future reference
Change Advisory Board (CAB):o Chair or participate in Change Advisory Board (CAB) meetings to review and evaluate proposed changes, assess risks, and make decisions regarding their approval and prioritization
o Facilitate discussions and collaboration among CAB members representing different functional areas and stakeholders to reach consensus on change decisions
o Ensure that CAB meetings are conducted regularly, efficiently, and transparently, with clear documentation of discussions, decisions, and action items
Continuous Improvement:o Continuously review and improve change and release management processes, tools, and practices to enhance efficiency, reliability, and compliance
o Identify opportunities for automation, standardization, or optimization to streamline change and release workflows and reduce manual effort
o Stay updated on industry best practices, methodologies, and emerging technologies related to change and release management
Communication and Stakeholder Management:o Communicate effectively with stakeholders, including IT teams, management, business units, and external vendors, regarding change and release activities, schedules, and impacts
o Manage stakeholder expectations and address concerns or conflicts related to proposed changes, release plans, or implementation issues
o Foster a culture of collaboration, transparency, and accountability among all stakeholders involved in change and release management processes

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