Operations Lead

Service Fulfillment & Customer Coordination Understand customer requirements & assign suitable service providers Manage daily service requests, schedules, and follow-ups Handle escalations & ensure prompt resolution Maintain high service quality & customer satisfaction Onboarding & Training of Service Providers Source & onboard domestic workers/caregivers/housekeeping staff Verify documents, conduct profile checks, explain work expectations Support training on behavior, communication, hygiene & safety Field & Ground Operations Meet service partners & customers when required Conduct surprise checks & performance reviews Ensure standard protocols and grooming guidelines are followed Quality & Process Improvement Collect feedback & implement improvement loops Maintain operational trackers & assist in building SOPs Adopt tools & CRM systems for smooth operations Qualifications 0–2 years experience in operations / customer support / HR coordination / field management Fresh graduates with strong leadership drive and people skills can apply Preferable: Experience in staffing, hospitality, service sector, or early-stage startups Skills & Traits We Value strong communication & people-handling skills (English, Hindi & Kannada) Street-smart, resourceful & proactive Ownership mindset & willingness to learn Comfort with field work + on-ground execution (not only desk work) Basic Excel/Google Sheets comfort Empathy for customers and professionals What You’ll Gain Ground-level startup exposure Fast career growth into city ops / supply head roles Experience building trust-driven systems for the Indian home-services ecosystem Leadership & people management learning Opportunity to solve a real problem for thousands of families & workers Success Metrics Customer satisfaction & repeat usage On-time service allocation & lower complaints Quality onboarding & workforce retention Process discipline & data accuracy Who Should Apply? Hustlers, doers, and learners Mission-driven, empathetic individuals People who want to build and grow with a startup