Operations Lead - Playtesting

About Us:

Lysto - The Complete Player Experience (Px) Platform

“Build games players love;  powered by authentic Player Experience data.”

Lysto is the all-in-one platform for game studios to understand, validate, and improve every aspect of the player journey. We empower teams to gather deep insights through real-player playtests, surveys, interviews, and gameplay data, all refined through AI-enhanced summaries and analysis from expert researchers.

Whether you're building a mobile indie title or managing a AAA live service, Lysto gives you the tools to diagnose friction, optimize onboarding, and craft unforgettable player experiences → from concept to post-launch.

About the Role:

We’re looking for an Operations Lead who can own the execution, delivery, and operational backbone of our playtesting and player insight programs.

This is a hands-on, high-ownership role where you will:

• Run the full delivery engine end-to-end,
• Optimize cost structures,
• Partner with Product, Research, and Recruitment teams,and ensure every client project lands with quality, speed, and operational discipline.

PMs/Ops leaders

Key Responsibilities:

Own Playtest Delivery End-to-End

• Lead the full lifecycle: scoping → planning → scheduling → recruitment → execution → reporting → delivery.
• Ensure projects ship on

  time, on budget, and at world-class quality standards.

Optimize Recruitment Costs (PAC)

• Continuously analyze where money is being spent across channels.
• Improve ROI by fine-tuning paid ads, community funnels, and incentive strategies.
• Reduce cost per player while maintaining player quality.

Manage Player Panel Health

• Forecast supply/demand based on upcoming project load.
• Run engagement and retention initiatives to reduce reliance on fresh acquisition.
• Maintain a healthy, diverse, and reliable player pool across genres and regions.

Oversee Global Payout & Incentive Systems

• Build and maintain robust payout workflows that are fast, compliant, and player-friendly.
• Manage financial controls to ensure smooth global incentive distribution.

Bridge Research, Ops & Clients

• Translate research needs into actionable plans with clear budgets, timelines, and delivery metrics.
• Support pre-sales with operational models, feasibility inputs, and cost estimates.
• Act as the go-to delivery contact for clients during active projects.

Build Operational Excellence

• Develop cost models, forecasting tools, and dashboards to support strategic decisions.
• Allocate resources smartly — people, budgets, tools — to maximize ROI and delivery quality.
• Mentor junior team members and strengthen operational workflows across the org.

Required Qualifications:

• 5+ years in operations, with strong exposure to cost optimization or budget management.
• Proven experience analyzing acquisition spend, measuring ROI, and improving efficiency.
• Strong project management skills — comfortable running multiple workstreams simultaneously.
• Experience managing incentives/payouts across markets (India or global).
• Hands-on with cost modeling, forecasting, and data-driven decision making.
• Strong communicator who can align clients, internal teams, and project stakeholders.
• Comfortable in fast-paced, remote-first environments — you thrive in ambiguity.

Nice-to-Have;

• Prior exposure to playtesting, gamer recruitment, or player insights.
• Experience working with gaming teams or presenting operational frameworks in gaming forums.
• Familiarity with tools like Notion, Trello, CRM systems, payout platforms, and analytics tools.

Why Join Lysto?

• Work at the intersection of gaming, research, tech, and player psychology.
• Own a global operational function with high influence and visibility.
• Shape the systems, workflows, and processes that power player insights delivery worldwide.
• Build, mentor, and scale the Ops organization as Lysto grows.
• Remote-friendly, flexible work culture designed for high performance.
• Collaborate with a global team obsessed with improving how games are made.