Operations Lead

About Us

Flock is building the future of 1:1 personalized commerce. We're a venture-backed AI-powered visual commerce partner built specifically for the retail industry. Our platform creates lifelike AI-generated model content, enables personalization across various channels, and tracks visual analytics to optimize content performance. We help the world's largest brands communicate with their customers in a highly personalized and scalable way.

Key Responsibilities:

Team Leadership

• Lead and scale Creative QC and Generation teams
• Establish performance metrics, KPIs, and accountability systems
• Foster a culture of quality and continuous improvement

Quality Control & Operations

• Own end-to-end QC processes for AI-generated fashion imagery
• Define quality benchmarks
• Build systematic QC workflows with defect tracking and root cause analysis
• Track quality metrics: defect rates, rework percentages, brand accuracy scores
• Collaborate with engineering to identify model improvements

Generation Management

• Oversee the team running AI models and producing imagery at scale
• Optimize workflows for speed, cost-efficiency, and output quality
• Monitor throughput, iteration cycles, compute utilization, and error rates
• Manage capacity planning to meet customer delivery timelines

Vendor & 3PL Management

• Manage third-party logistics partners and external vendors
• Oversee vendor performance against SLAs (quality, turnaround times, communication)
• Lead vendor selection, onboarding, training, and performance reviews
• Negotiate contracts and optimize vendor economics

Process & Data

• Implement project management systems using Asana or similar tools
• Develop SOPs, playbooks, and process documentation
• Build dashboards and reporting for operational visibility
• Use data to identify bottlenecks and drive improvements

Required Qualifications

Experience

• 7+ years in operations management with 3+ years leading teams of 15-20+ people
• Proven track record scaling operations teams
• Experience in digital production, creative operations, e-commerce, or tech operations
• Demonstrated success managing 3PL/vendor relationships
• Fashion, retail, or visual content background preferred but not required

Skills

• Exceptional people leadership and team development
• Process-oriented with strong systematization instincts
• Proficiency in Asana, Airtable, Monday.com or similar PM tools
• Data fluency - comfortable with metrics tracking and analysis
• Quality-obsessed with understanding of digital image standards
• Technical aptitude to coordinate with engineering teams
• Startup mentality - comfortable with ambiguity and rapid change