Operations Intern

Operations Intern

About Company:

MyYogateacher is a fast-growing health tech startup with a mission to improve the physical and mental well-being of the entire planet. We are the first online marketplace to connect qualified Fitness and Yoga coaches from India with consumers worldwide to provide personalized 1-on-1 sessions via live video conference (app, web). We started in 2019 and have been showing tremendous traction with rave customer reviews.

• Over 200,000 happy customers
• Over 230,000 5 star reviews
• Over 150 Highly qualified coaches on the platform
• 95% of sessions are being completed with 5-star rating

Headquartered in California, with operations based in Bangalore, we are dedicated to providing exceptional service and promoting the benefits of yoga and fitness coaching worldwide. To learn more about us, visit About Us:

We put our employees' well-being at the forefront by providing competitive industry salaries and robust benefits packages. We’re proud to foster an inclusive workplace and make a positive impact on the community. Additionally, we actively promote internal mobility and professional development at every stage of your career.

Responsibilities:

We are seeking a highly motivated and detail-oriented professional with skills in ensuring quality standards. The ideal candidate will help enhance customer satisfaction, improve operational processes, and maintain service quality. This role requires a combination of strong analytical, organizational, and communication skills.

• Review and analyze session recordings to evaluate the quality of teaching and identify areas for improvement.
• Prepare comprehensive quality analysis reports to ensure work meets organizational standards and expectations.
• Investigate root causes of quality issues, propose corrective actions, and implement measures to prevent recurrence.
• Provide individualized and group feedback sessions to coaches based on session reviews and quality analysis findings.
• Work closely with coaches to ensure they understand and adhere to quality standards.

Qualifications

• Educational Background: MBA in any stream
• Excellent verbal, written, and interpersonal communication skills to effectively interact with coaches and internal teams
• Must adapt well to change and successfully set and adjust priorities as needed
• Must be self-motivated and a self-starter with a strong drive for success
• Excellent time management skills, with the ability to multitask and perform well in a fast-paced environment

Benefits:

• Opportunities for career advancement and professional growth.
• A supportive and dynamic team environment where innovation and creativity are encouraged

How to Apply:

If you meet these qualifications and are excited about the opportunity to make a difference in people’s lives, please submit your application today! We look forward to hearing from you.

Job Types: Full-time, Internship
Contract length: 3 months

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person