Operations Head - Repair and Supply Chain

Innovate. Grow. Deliver trusted payment experiences.

Ingenico

What You’ll Do

• Provide daily hands-on operational leadership to the team, driving efficiency and ensuring high-quality service delivery across all departments.
• Determine work requirements and allocate duties to Team Leaders and employees.
• Implement and monitor improvements to Repair Centre processes and facilities.
• Minimise operational costs by analysing and executing process improvements to achieve greater efficiency.
• Source and lead digital solutions to support continuous improvement initiatives.
• Ensure a safe work environment and lead all Work Health & Safety (WHS) initiatives.
• Monitor and manage service levels to drive ongoing performance improvement.
• Manage efficient and productive process flows in Service Repair operations.
• Address performance matters within Service Repair teams and ensure clear feedback and accountability.
• Collaborate cross-functionally with other departments and project teams to implement new initiatives.
• Support and educate employees on new systems and process changes.
• Drive innovation and operational excellence across the Repair Services team and warehouse operations.
• Lead, coach, and mentor team members to build a high-performance culture focused on engagement and accountability.
• Ensure adherence to all Quality Management System procedures and policies.
• Maintain full risk management and compliance oversight, conducting risk assessments and ensuring audit readiness.
• Manage budgets and forecasts, balancing cost control with service quality and long-term strategic planning.
• Ensure customer-centric operations that exceed client expectations and drive cross-department collaboration.

What You Bring

• 10+ years of experience

  in a repair, warehousing, distribution , repair, or logistics environment.

• Strong leadership and interpersonal skills

  , with proven experience leading teams and influencing across functions.
• Ability to

  prioritize, multi-task, and make decisions independently

  while maintaining accountability.

• Excellent communication skills

  and a track record of effective stakeholder engagement.

• Proficiency in warehouse management systems (WMS)

  and

  ERP principles

  .
• Strong

  analytical and process management skills

  , with expertise in reporting and performance tracking.

• Technical understanding of Ingenico products

  or similar electronic devices, and competence in repair processes and terminology.
• Knowledge of

  Occupational Health & Safety (OHS)

  principles and legislation.
• Understanding of

  BIS and EPR processes

  , including applications, renewals, and annual filings.
• Qualification in

  Warehouse or Technical Service Centre Management

  , or tertiary studies in business (highly regarded).
• Experience in

  driving continuous improvement, innovation, and team engagement

  .

Why Join Ingenico

• Be part of a global payments leader that’s shaping the future of commerce.
• Join a dynamic, collaborative, and diverse team that values innovation and impact.
• Enjoy career growth, learning opportunities, and flexible hybrid work.

At Ingenico, diversity fuels innovation. We’re proud to be an Equal Opportunity Employer — and we can’t wait to see what you’ll bring to our team.

Ready to grow with us?