Operations Executive

About the Role

We are looking for a detail-oriented and proactive Operations Executive to join our growing team.

This role is pivotal in ensuring smooth day-to-day business operations, from managing customer

relationships and overseeing logistics to coordinating with marketplaces and maintaining accurate

inventory records. You will work closely with cross-functional teams to streamline processes,

enhance operational efficiency, and deliver an exceptional customer experience.

Key Responsibilities

1. CRM Management & Review Handling

• Collaborate with internal teams to manage CRM tasks efficiently, ensuring timely and

accurate data entry and follow-up.

• Maintain up-to-date customer records to support sales and customer service.

• Monitor, respond to, and analyse customer reviews across platforms such as All Things

Baby, ensuring a professional, brand-aligned tone.

• Identify recurring customer concerns and coordinate solutions with relevant teams.

• Prepare regular reports on customer sentiment and suggest improvement opportunities.

2. Logistics Coordination

• Liaise with shipping and logistics partners to ensure timely movement of goods and

inventory.

• Track shipments, provide real-time updates to stakeholders, and proactively resolve delays

or issues.

• Manage vendor accounts, logistics partner balance top-ups, and track related expenses.• Ensure dispatch SLAs are consistently met for a seamless delivery experience.

3. Store Credit & Refund Management

• Conduct regular audits and reconciliations of store credits to ensure accuracy and

availability.

• Resolve discrepancies promptly with transparent documentation.

• Coordinate with payment platforms such as Razorpay to process refunds in line with

company policies.

• Prepare monthly reports on credit usage, refund trends, and anomalies.

4. Office Supplies & Stationery

• Maintain adequate stock of packaging materials, office supplies, and other essentials.

• Restock proactively to avoid operational disruptions.

• Liaise with vendors to procure quality supplies at competitive rates within budget.

5. Inventory Management

• Conduct regular audits to ensure accuracy across physical and digital stock records.

• Oversee the complete inventory lifecycle — from procurement and inbound logistics to

storage, dispatch, and sales.

• Work closely with the Inventory Associate to ensure product details are uploaded accurately

and efficiently.

• Implement SOPs and systems to optimise tracking, reduce wastage, and ensure data

accuracy.6. Distribution Point & Marketplace Coordination

• Manage and nurture relationships with online marketplaces such as All Things Baby.

• Negotiate deals, pricing, and promotional offers to maximise sales.

• Oversee accurate inventory mapping and timely allocation to avoid stockouts or

overstocking.

Key Skills & Attributes

• Strong organisational and time-management skills.

• Excellent attention to detail and accuracy.

• Problem-solving mindset with the ability to work under pressure.

• Strong communication and interpersonal skills.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Operations Management, or a related field

(preferred).

• 1–3 years of experience in operations, logistics, or a similar role.

• Experience with retail brands, e-commerce platforms and marketplace coordination is a

plus.