Operations Executive

Location:

technology

fast-paced, startup environment

Role Overview

end-to-end coordination

Key Responsibilities

Client & Onsite Camp Coordination:

• Act as the primary point of contact for health check clients, addressing inquiries and ensuring timely follow-ups.
• Manage bulk health check requests, coordinating all logistics for both individual appointments and large-scale

  onsite health check camps

  .

• Be ready to travel to different locations

  as needed to successfully manage and oversee onsite camps.

Process Management:

• Oversee the complete execution of annual health checks, from registration and scheduling to result delivery.
• Ensure strict compliance with protocols for data privacy and diagnostic standards.

Vendor Management:

• Liaise with diagnostic partners, labs, and medical teams to ensure timely and accurate service delivery.
• Monitor vendor performance and proactively address any service-level issues.

Data & Reporting:

• Maintain meticulous records of client interactions, appointment statuses, and diagnostic results.
• Generate periodic reports on operational metrics, client feedback, and process improvements.

Customer Experience:

• Monitor client feedback and proactively address concerns to maintain high satisfaction levels.
• Implement initiatives that enhance the overall client journey.

Operational Efficiency:

• Identify gaps in existing workflows and recommend tangible process improvements.
• Collaborate with our tech team to optimise health check scheduling, reporting, and communication systems.

Qualifications

• Education:

  Bachelor’s degree in Healthcare Management, Business Administration, Life Sciences, or a related field.

• Experience:

  Minimum

  1 year of experience

  in operations, healthcare services, or diagnostics. Experience in

  organising onsite camps

  and a background in health-tech is a strong plus.

• Skills:

• Strong

  organisational

  and

  multitasking

  abilities are essential.
• Proficiency in Microsoft Office, Google Workspace, and operational software (e.g., CRM/ERP systems).
• Excellent

  communication

  and

  negotiation

  skills.
• Knowledge of healthcare regulations and diagnostics workflows is preferred.

Why Join Aurae Health?

• Mission-Driven:

  Be part of a purpose-led organisation

  redefining healthcare

  through innovative technology.

• Startup Culture:

  Thrive in a

  collaborative

  and

  fast-paced

  environment where your contributions have a direct impact.

• Growth:

  Excellent opportunity for

  career growth

  and learning in the rapidly evolving digital health industry.

• Rewards:

  Receive a

  competitive compensation package

  and benefits.

Ready to coordinate the future of health checks? Apply now!

How to Apply:

Send your resume to abhilash@auraehealth.com.