Aurae Health

📢 Join Aurae Health as an Operations Executive! 🚀 Location: Mumbai Are you passionate about leveraging technology to make healthcare more accessible and efficient ? Do you have a knack for organisation and love coordinating complex logistics? Aurae Health, a dynamic digital health solutions provider in Mumbai, is looking for a driven Operations Executive to join our mission-driven team! You'll be at the heart of our operations, ensuring a seamless and positive diagnostic experience for every client. If you thrive in a fast-paced, startup environment and are ready to contribute to redefining healthcare, we want to hear from you! Role Overview As an Operations Executive, your primary responsibility will be to serve as the critical link between our clients and diagnostic partners. You will skillfully manage the end-to-end coordination of diagnostic appointments and bulk health check requests, including scheduling, confirmation, result delivery, and organising onsite health check camps at various locations. This is a dynamic role offering significant experience in healthcare operations, customer service, and logistical management. Key Responsibilities Client & Onsite Camp Coordination: Act as the primary point of contact for health check clients, addressing inquiries and ensuring timely follow-ups. Manage bulk health check requests, coordinating all logistics for both individual appointments and large-scale onsite health check camps . Be ready to travel to different locations as needed to successfully manage and oversee onsite camps. Process Management: Oversee the complete execution of annual health checks, from registration and scheduling to result delivery. Ensure strict compliance with protocols for data privacy and diagnostic standards. Vendor Management: Liaise with diagnostic partners, labs, and medical teams to ensure timely and accurate service delivery. Monitor vendor performance and proactively address any service-level issues. Data & Reporting: Maintain meticulous records of client interactions, appointment statuses, and diagnostic results. Generate periodic reports on operational metrics, client feedback, and process improvements. Customer Experience: Monitor client feedback and proactively address concerns to maintain high satisfaction levels. Implement initiatives that enhance the overall client journey. Operational Efficiency: Identify gaps in existing workflows and recommend tangible process improvements. Collaborate with our tech team to optimise health check scheduling, reporting, and communication systems. Qualifications Education: Bachelor’s degree in Healthcare Management, Business Administration, Life Sciences, or a related field. Experience: Minimum 1 year of experience in operations, healthcare services, or diagnostics. Experience in organising onsite camps and a background in health-tech is a strong plus. Skills: Strong organisational and multitasking abilities are essential. Proficiency in Microsoft Office, Google Workspace, and operational software (e.g., CRM/ERP systems). Excellent communication and negotiation skills. Knowledge of healthcare regulations and diagnostics workflows is preferred. Why Join Aurae Health? Mission-Driven: Be part of a purpose-led organisation redefining healthcare through innovative technology. Startup Culture: Thrive in a collaborative and fast-paced environment where your contributions have a direct impact. Growth: Excellent opportunity for career growth and learning in the rapidly evolving digital health industry. Rewards: Receive a competitive compensation package and benefits. Ready to coordinate the future of health checks? Apply now! How to Apply: Send your resume to abhilash@auraehealth.com.