Operations Coordinator

Company Description

GEO360 Holidays

Role Description

Operations Coordinator

• Overseeing day-to-day operations to ensure all client itineraries and bookings are executed without issues
• Coordinating with internal departments, travel partners, and external vendors to manage logistics and resolve operational challenges
• Providing detailed administrative support such as maintaining accurate records, managing schedules, processing documentation, and handling travel confirmations
• Responding to queries from clients and staff professionally, ensuring high client satisfaction and timely solutions
• Monitoring operational procedures and continuously identifying process improvements to enhance organizational productivity and service delivery
• Supporting the team in managing emergency requests, scheduling changes, and last-minute client requirements with composure and efficiency
• Preparing daily and weekly reports for management on operational metrics and client feedback

Qualifications

• Minimum Experience:

   At least 2 years of relevant work experience within the travel and tourism industry

• Education:

   Bachelor’s degree in Business Administration, Operations Management, Hospitality, or a related discipline (preferred)

• Analytical Skills:

   Strong problem-solving and decision-making abilities, with keen attention to detail

• Communication:

   Outstanding written and verbal communication skills tailored to effective interaction with both clients and internal teams

• Operations Management:

   Demonstrable experience in coordinating and streamlining business processes

• Customer Service:

   Proactive approach to managing client inquiries, resolving issues, and ensuring client satisfaction

• Administration:

   Experience managing operational records, schedules, and logistical requirements independently

• Multitasking:

   Ability to prioritize and handle multiple assignments in a fast-paced environment

• Industry Knowledge:

   Familiarity with travel platforms, vendor negotiation, and relevant regulatory requirements is a plus