Key Responsibilities:
- Client Onboarding and Transition:
- Facilitate smooth transitions for clients post-sale, ensuring all initial paperwork, contracts, and details are completed.
- Guide clients through the onboarding process, explaining services, timelines, and key deliverables.
- Act as the main point of contact for clients to resolve any operational issues or queries after the sale.
- Customer Support & Relationship Management:
- Maintain regular communication with clients to address any concerns, questions, or issues that may arise after the sale.
- Monitor client progress and satisfaction to ensure services are being delivered according to agreed timelines and expectations.
- Build and maintain strong, positive relationships with clients to ensure repeat business and referrals.
- Service Delivery and Operations Management:
- Oversee the execution of services promised during the sales process, coordinating with internal teams to ensure timely and accurate delivery.
- Track the status of ongoing projects and services, ensuring that all deadlines are met and the quality of services aligns with client expectations.
- Identify potential issues early and take corrective actions to mitigate risks or delays in service delivery.
- Coordination with Sales and Marketing Teams:
- Work closely with the sales team to ensure all after-sales promises are communicated and delivered on time.
- Provide feedback to the sales and marketing teams on customer expectations and experiences to help improve future sales strategies and offerings.
- Ensure that all relevant sales documentation, client preferences, and service details are accurately transitioned to after-sales support teams.
- Process Improvement:
- Assist in refining and improving internal processes for after-sales support to increase efficiency, reduce delays, and improve client satisfaction.
- Provide input into developing tools, templates, and standard operating procedures (SOPs) to streamline the after-sales operation.
- Continuously monitor and assess the quality of after-sales services and suggest improvements based on client feedback.
- Reporting and Documentation:
- Maintain accurate and up-to-date records of all client interactions, service delivery timelines, and resolution of issues.
- Prepare periodic reports on client satisfaction, service delivery performance, and operational metrics for management review.
- Track and report on key performance indicators (KPIs) related to after-sales support, such as client retention rates, issue resolution times, and service feedback.
- Training and Support:
- Provide training and support to clients on products or services post-purchase to ensure they are utilizing them effectively.
- Develop resources, FAQs, and help guides for clients to access self-help options for common issues or questions.
- Client Feedback and Continuous Improvement:
- Actively seek client feedback after the delivery of services to assess satisfaction and areas for improvement.
- Use client feedback to implement changes and drive improvements in service offerings and operational processes.
Qualifications:
- Education: Bachelor’s degree in business administration, operations management, education, or related field.
Additional Information:
- The position offers opportunities for professional development and growth within the education consulting field.
Experience:
- 2-3 years of experience in operations, customer support, or after-sales coordination role, ideally within the education consulting or services industry.
- Proven experience managing client relationships and ensuring service delivery.
Skills:
- Excellent organizational and time management skills.
- Strong problem-solving abilities with a proactive approach to handling issues.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to work collaboratively in a team environment.
- Knowledge of CRM systems, project management software, and office tools (e.g., Microsoft Office Suite, Google Workspace).
Personal Attributes:
- Client-focused mindset with a passion for delivering exceptional service.
- Ability to handle multiple tasks and manage priorities in a fast-paced environment.
- Detail-oriented with strong follow-up skills.
- Self-motivated with a results-driven approach.
DROP YOUR UPDATED RESUME to [email protected] .
Job Type: Full-time
Pay: Up to ₹25,000.00 per month
Work Location: In person
Application Deadline: 10/01/2025
Expected Start Date: 15/01/2025
