Role Overview: The Admission Counselor will be responsible for guiding prospective students through the admissions process, providing accurate information about courses, programs, and career prospects, and ensuring an excellent student experience from inquiry to enrollment. The role requires strong communication, persuasion, and organizational skills to achieve admission targets while maintaining high standards of professionalism. Key Responsibilities: Student Counseling & Guidance Handle inquiries via phone, email and online channels. Counsel students and parents on program details, eligibility and institutional policies. Assess student needs and recommend suitable programs. Admissions Process Management Guide students through application, documentation, and enrollment processes. Ensure timely follow-up with prospective students until admission closure. Maintain and update student records in CRM / MIS systems Target Achievement Meet or exceed assigned admission and revenue targets. Track daily/weekly/monthly performance metrics and submit reports to management. Student Experience Provide personalized support to ensure a smooth onboarding experience. Key Skills & Competencies: Excellent communication and interpersonal skills (English and local language). Strong persuasion and negotiation abilities. Customer-centric approach with empathy and patience. Goal-oriented and self-motivated. Proficiency in MS Office and CRM tools. Ability to work under pressure and meet deadlines. Qualifications & Experience: Bachelor’s degree (Master’s preferred, but not mandatory). 1–3 years of experience in counseling, sales, admissions, or customer service (freshers with strong communication skills may also apply). Experience in the education/training sector is an advantage. Job Type: Full-time Pay: ₹10,000.00 - ₹18,000.00 per month Work Location: Remote
Role Overview: The Admission Counselor will be responsible for guiding prospective students through the admissions process, providing accurate information about courses, programs, and career prospects, and ensuring an excellent student experience from inquiry to enrollment. The role requires strong communication, persuasion, and organizational skills to achieve admission targets while maintaining high standards of professionalism. Key Responsibilities: Student Counseling & Guidance Handle inquiries via phone, email and online channels. Counsel students and parents on program details, eligibility and institutional policies. Assess student needs and recommend suitable programs. Admissions Process Management Guide students through application, documentation, and enrollment processes. Ensure timely follow-up with prospective students until admission closure. Maintain and update student records in CRM / MIS systems Target Achievement Meet or exceed assigned admission and revenue targets. Track daily/weekly/monthly performance metrics and submit reports to management. Student Experience Provide personalized support to ensure a smooth onboarding experience. Key Skills & Competencies: Excellent communication and interpersonal skills (English and local language). Strong persuasion and negotiation abilities. Customer-centric approach with empathy and patience. Goal-oriented and self-motivated. Proficiency in MS Office and CRM tools. Ability to work under pressure and meet deadlines. Qualifications & Experience: Bachelor’s degree (Master’s preferred, but not mandatory). 1–3 years of experience in counseling, sales, admissions, or customer service (freshers with strong communication skills may also apply). Experience in the education/training sector is an advantage. Job Type: Full-time Pay: ₹10,000.00 - ₹18,000.00 per month Work Location: Remote
Position: Liaisoning Executive Location: Kochi Department: Operations/Student Support Reports To: Manager Operations/Administration Role Overview: The Liaisoning Executive will serve as the primary point of coordination between students, financial institutions, and partner institutes to facilitate and execute student loan requirements. The role also involves supporting day-to-day office coordination and administrative functions to ensure smooth operational flow. Key Responsibilities: Loan Coordination & Liaisoning Act as a bridge between students, financial institutions, and partner institutes for processing education loan applications. Guide students through loan eligibility, required documentation, and application procedures. Coordinate with partner institutes to collect, verify, and submit necessary documents. Follow up with banks/NBFCs/financial partners to ensure timely processing and disbursement of loans. Maintain updated records of loan applications, approvals, and disbursements. Office Coordination & Support Assist in day-to-day office operations and administrative tasks. Coordinate with internal departments and partner institutes for smooth execution of academic and operational activities. Maintain proper documentation, records, and reports related to both liaisoning and office activities. Support management in scheduling meetings, preparing reports, and handling correspondence. Key Skills & Competencies: Strong communication and interpersonal skills. Knowledge of loan processes, financial documentation, and student support services. Ability to multitask, prioritize, and handle deadlines effectively. Problem-solving attitude with strong follow-up and coordination abilities. Proficiency in MS Office (Word, Excel, PowerPoint) and basic reporting tools. Qualifications & Experience: Bachelor’s degree in Business Administration/Commerce/Finance or related field. 1–2 years of experience in liaisoning, student support, financial services, or office coordination. Experience in the education sector or handling student loans will be an added advantage. Employment Type: Full-time Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Work Location: In person
Key Responsibilities: Client Onboarding and Transition: Facilitate smooth transitions for clients post-sale, ensuring all initial paperwork, contracts, and details are completed. Guide clients through the onboarding process, explaining services, timelines, and key deliverables. Act as the main point of contact for clients to resolve any operational issues or queries after the sale. Customer Support & Relationship Management: Maintain regular communication with clients to address any concerns, questions, or issues that may arise after the sale. Monitor client progress and satisfaction to ensure services are being delivered according to agreed timelines and expectations. Build and maintain strong, positive relationships with clients to ensure repeat business and referrals. Service Delivery and Operations Management: Oversee the execution of services promised during the sales process, coordinating with internal teams to ensure timely and accurate delivery. Track the status of ongoing projects and services, ensuring that all deadlines are met and the quality of services aligns with client expectations. Identify potential issues early and take corrective actions to mitigate risks or delays in service delivery. Coordination with Sales and Marketing Teams: Work closely with the sales team to ensure all after-sales promises are communicated and delivered on time. Provide feedback to the sales and marketing teams on customer expectations and experiences to help improve future sales strategies and offerings. Ensure that all relevant sales documentation, client preferences, and service details are accurately transitioned to after-sales support teams. Process Improvement: Assist in refining and improving internal processes for after-sales support to increase efficiency, reduce delays, and improve client satisfaction. Provide input into developing tools, templates, and standard operating procedures (SOPs) to streamline the after-sales operation. Continuously monitor and assess the quality of after-sales services and suggest improvements based on client feedback. Reporting and Documentation: Maintain accurate and up-to-date records of all client interactions, service delivery timelines, and resolution of issues. Prepare periodic reports on client satisfaction, service delivery performance, and operational metrics for management review. Track and report on key performance indicators (KPIs) related to after-sales support, such as client retention rates, issue resolution times, and service feedback. Training and Support: Provide training and support to clients on products or services post-purchase to ensure they are utilizing them effectively. Develop resources, FAQs, and help guides for clients to access self-help options for common issues or questions. Client Feedback and Continuous Improvement: Actively seek client feedback after the delivery of services to assess satisfaction and areas for improvement. Use client feedback to implement changes and drive improvements in service offerings and operational processes. Qualifications: Education: Bachelor’s degree in business administration, operations management, education, or related field. Additional Information: The position offers opportunities for professional development and growth within the education consulting field. Experience: 2-3 years of experience in operations, customer support, or after-sales coordination role, ideally within the education consulting or services industry. Proven experience managing client relationships and ensuring service delivery. Skills: Excellent organizational and time management skills. Strong problem-solving abilities with a proactive approach to handling issues. Excellent communication and interpersonal skills, both written and verbal. Ability to work collaboratively in a team environment. Knowledge of CRM systems, project management software, and office tools (e.g., Microsoft Office Suite, Google Workspace). Personal Attributes: Client-focused mindset with a passion for delivering exceptional service. Ability to handle multiple tasks and manage priorities in a fast-paced environment. Detail-oriented with strong follow-up skills. Self-motivated with a results-driven approach. DROP YOUR UPDATED RESUME to [email protected] . Job Type: Full-time Pay: Up to ₹25,000.00 per month Work Location: In person Application Deadline: 10/01/2025 Expected Start Date: 15/01/2025
Job description : Operations Coordinator - Academics _Key Responsibilities : Client Onboarding and Transition : Facilitate smooth transitions for clients post-sale, ensuring all initial paperwork, contracts, and details are completed. Guide clients through the onboarding process, explaining services, timelines, and key deliverables. Act as the main point of contact for clients to resolve any operational issues or queries after the sale. Customer Support & Relationship Management : Maintain regular communication with clients to address any concerns, questions, or issues that may arise after the sale. Monitor client progress and satisfaction to ensure services are being delivered according to agreed timelines and expectations. Build and maintain strong, positive relationships with clients to ensure repeat business and referrals. Service Delivery and Operations Management: Oversee the execution of services promised during the sales process, coordinating with internal teams to ensure timely and accurate delivery. Track the status of ongoing projects and services, ensuring that all deadlines are met and the quality of services aligns with client expectations. Identify potential issues early and take corrective actions to mitigate risks or delays in service delivery. Coordination with Sales and Marketing Teams : Work closely with the sales team to ensure all after-sales promises are communicated and delivered on time. Provide feedback to the sales and marketing teams on customer expectations and experiences to help improve future sales strategies and offerings. Ensure that all relevant sales documentation, client preferences, and service details are accurately transitioned to after-sales support teams. Process Improvement : Assist in refining and improving internal processes for after-sales support to increase efficiency, reduce delays, and improve client satisfaction. Provide input into developing tools, templates, and standard operating procedures (SOPs) to streamline the after-sales operation. Continuously monitor and assess the quality of after-sales services and suggest improvements based on client feedback. Reporting and Documentation : Maintain accurate and up-to-date records of all client interactions, service delivery timelines, and resolution of issues. Prepare periodic reports on client satisfaction, service delivery performance, and operational metrics for management review. Track and report on key performance indicators (KPIs) related to after-sales support, such as client retention rates, issue resolution times, and service feedback. Training and Support : Provide training and support to clients on products or services post-purchase to ensure they are utilizing them effectively. Develop resources, FAQs, and help guides for clients to access self-help options for common issues or questions. Client Feedback and Continuous Improvement : Actively seek client feedback after the delivery of services to assess satisfaction and areas for improvement. Use client feedback to implement changes and drive improvements in service offerings and operational processes. Qualifications: Education: Bachelor’s degree in business administration, operations management, education, or related field. Additional Information : The position offers opportunities for professional development and growth within the education consulting field. Experience : 2-3 years of experience in operations, customer support, or after-sales coordination role, ideally within the education consulting or services industry. Proven experience managing client relationships and ensuring service delivery. Skills : Excellent organizational and time management skills. Strong problem-solving abilities with a proactive approach to handling issues. Excellent communication and interpersonal skills, both written and verbal. Ability to work collaboratively in a team environment. Knowledge of CRM systems, project management software, and office tools (e.g., Microsoft Office Suite, Google Workspace). Personal Attributes : Client-focused mindset with a passion for delivering exceptional service. Ability to handle multiple tasks and manage priorities in a fast-paced environment. Detail-oriented with strong follow-up skills. Self-motivated with a results-driven approach. Salary Rs.300000 pa DROP YOUR UPDATED RESUME to [email protected] . Job Type: Full-time Pay: ₹24,500.00 - ₹25,000.00 per month Work Location: In person
Key Responsibilities: Client Onboarding and Transition: Facilitate smooth transitions for clients post-sale, ensuring all initial paperwork, contracts, and details are completed. Guide clients through the onboarding process, explaining services, timelines, and key deliverables. Act as the main point of contact for clients to resolve any operational issues or queries after the sale. Customer Support & Relationship Management: Maintain regular communication with clients to address any concerns, questions, or issues that may arise after the sale. Monitor client progress and satisfaction to ensure services are being delivered according to agreed timelines and expectations. Build and maintain strong, positive relationships with clients to ensure repeat business and referrals. Service Delivery and Operations Management: Oversee the execution of services promised during the sales process, coordinating with internal teams to ensure timely and accurate delivery. Track the status of ongoing projects and services, ensuring that all deadlines are met and the quality of services aligns with client expectations. Identify potential issues early and take corrective actions to mitigate risks or delays in service delivery. Coordination with Sales and Marketing Teams: Work closely with the sales team to ensure all after-sales promises are communicated and delivered on time. Provide feedback to the sales and marketing teams on customer expectations and experiences to help improve future sales strategies and offerings. Ensure that all relevant sales documentation, client preferences, and service details are accurately transitioned to after-sales support teams. Process Improvement: Assist in refining and improving internal processes for after-sales support to increase efficiency, reduce delays, and improve client satisfaction. Provide input into developing tools, templates, and standard operating procedures (SOPs) to streamline the after-sales operation. Continuously monitor and assess the quality of after-sales services and suggest improvements based on client feedback. Reporting and Documentation: Maintain accurate and up-to-date records of all client interactions, service delivery timelines, and resolution of issues. Prepare periodic reports on client satisfaction, service delivery performance, and operational metrics for management review. Track and report on key performance indicators (KPIs) related to after-sales support, such as client retention rates, issue resolution times, and service feedback. Training and Support: Provide training and support to clients on products or services post-purchase to ensure they are utilizing them effectively. Develop resources, FAQs, and help guides for clients to access self-help options for common issues or questions. Client Feedback and Continuous Improvement: Actively seek client feedback after the delivery of services to assess satisfaction and areas for improvement. Use client feedback to implement changes and drive improvements in service offerings and operational processes. Qualifications: Education: Bachelor’s degree in business administration, operations management, education, or related field. Additional Information: The position offers opportunities for professional development and growth within the education consulting field. Experience: 2-3 years of experience in operations, customer support, or after-sales coordination role, ideally within the education consulting or services industry. Proven experience managing client relationships and ensuring service delivery. Skills: Excellent organizational and time management skills. Strong problem-solving abilities with a proactive approach to handling issues. Excellent communication and interpersonal skills, both written and verbal. Ability to work collaboratively in a team environment. Knowledge of CRM systems, project management software, and office tools (e.g., Microsoft Office Suite, Google Workspace). Personal Attributes: Client-focused mindset with a passion for delivering exceptional service. Ability to handle multiple tasks and manage priorities in a fast-paced environment. Detail-oriented with strong follow-up skills. Self-motivated with a results-driven approach. DROP YOUR UPDATED RESUME to operations@fransons.org . Job Type: Full-time Pay: Up to ₹25,000.00 per month Work Location: In person Application Deadline: 10/01/2025 Expected Start Date: 15/01/2025
As an Operations Coordinator - Academics, your role involves managing various aspects of client onboarding, customer support, service delivery, coordination with sales and marketing teams, process improvement, reporting, training, client feedback, and continuous improvement. Here's a detailed breakdown of your key responsibilities: - Facilitate smooth transitions for clients post-sale, ensuring all initial paperwork, contracts, and details are completed. - Guide clients through the onboarding process, explaining services, timelines, and key deliverables. - Act as the main point of contact for clients to resolve any operational issues or queries after the sale. - Maintain regular communication with clients to address any concerns, questions, or issues that may arise after the sale. - Monitor client progress and satisfaction to ensure services are being delivered according to agreed timelines and expectations. - Build and maintain strong, positive relationships with clients to ensure repeat business and referrals. - Oversee the execution of services promised during the sales process, coordinating with internal teams to ensure timely and accurate delivery. - Track the status of ongoing projects and services, ensuring that all deadlines are met and the quality of services aligns with client expectations. - Identify potential issues early and take corrective actions to mitigate risks or delays in service delivery. - Work closely with the sales team to ensure all after-sales promises are communicated and delivered on time. - Provide feedback to the sales and marketing teams on customer expectations and experiences to help improve future sales strategies and offerings. - Ensure that all relevant sales documentation, client preferences, and service details are accurately transitioned to after-sales support teams. - Assist in refining and improving internal processes for after-sales support to increase efficiency, reduce delays, and improve client satisfaction. - Provide input into developing tools, templates, and standard operating procedures (SOPs) to streamline the after-sales operation. - Continuously monitor and assess the quality of after-sales services and suggest improvements based on client feedback. - Maintain accurate and up-to-date records of all client interactions, service delivery timelines, and resolution of issues. - Prepare periodic reports on client satisfaction, service delivery performance, and operational metrics for management review. - Track and report on key performance indicators (KPIs) related to after-sales support, such as client retention rates, issue resolution times, and service feedback. - Provide training and support to clients on products or services post-purchase to ensure they are utilizing them effectively. - Develop resources, FAQs, and help guides for clients to access self-help options for common issues or questions. - Actively seek client feedback after the delivery of services to assess satisfaction and areas for improvement. - Use client feedback to implement changes and drive improvements in service offerings and operational processes. Qualifications: - Education: Bachelor's degree in business administration, operations management, education, or related field. In addition to the above responsibilities, the position offers opportunities for professional development and growth within the education consulting field. Experience: - 2-3 years of experience in operations, customer support, or after-sales coordination role, ideally within the education consulting or services industry. - Proven experience managing client relationships and ensuring service delivery. Skills: - Excellent organizational and time management skills. - Strong problem-solving abilities with a proactive approach to handling issues. - Excellent communication and interpersonal skills, both written and verbal. - Ability to work collaboratively in a team environment. - Knowledge of CRM systems, project management software, and office tools (e.g., Microsoft Office Suite, Google Workspace). Personal Attributes: - Client-focused mindset with a passion for delivering exceptional service. - Ability to handle multiple tasks and manage priorities in a fast-paced environment. - Detail-oriented with strong follow-up skills. - Self-motivated with a results-driven approach. Salary: Rs.300,000 per annum If you believe you are a suitable candidate for this role, kindly drop your updated resume to operations@fransons.org. This is a full-time position located in person.,
Job Description: We are seeking a dynamic and results-driven Business Development Associate to join our growing team for Tamil Nadu state. The ideal candidate will have aptitude in sales, combined with strong skills to drive revenue growth, enhance brand awareness, and attract new customers. This role requires a motivated individual who is ready to contribute to both sales efforts and marketing initiatives. Key Responsibilities: Sales Development: Identify, prospect, and engage potential clients through various channels (calls, emails, networking, etc.). Build and maintain long-term relationships with clients to understand their needs and provide tailored solutions. Meet and exceed sales targets, regularly reporting on performance. Prepare and deliver compelling sales presentations, product demonstrations, and proposals. Negotiate contracts and close deals effectively. Collaboration & Reporting: Maintain accurate records of customer interactions, sales activities, and marketing campaign. Provide regular updates and reports to management on sales performance and digital marketing KPIs. Qualifications: Strong communication, presentation, and negotiation skills. Ability to multitask, prioritize, and manage time effectively. Creative, proactive, and self-motivated with a customer-focused approach. Language proficiency (must): Tamil, English. Preferred Qualifications: Bachelor’s degree in Business, Marketing, or related field. Interested may share your updated resume at paul@fransons.org Job Type: Full-time Work Location: In person
As an Operations Coordinator - Academics, your role will involve overseeing various aspects of client onboarding, transition, customer support, service delivery, coordination with sales and marketing teams, process improvement, reporting, training, and continuous improvement. Here is a breakdown of your key responsibilities: - Facilitate smooth transitions for clients post-sale, ensuring completion of initial paperwork, contracts, and details. - Guide clients through the onboarding process and explain services, timelines, and key deliverables. - Act as the main point of contact for clients to resolve any operational issues or queries after the sale. - Maintain regular communication with clients to address concerns, questions, or issues post-sale. - Monitor client progress and satisfaction to ensure services are delivered as agreed. - Build and maintain strong, positive client relationships for repeat business and referrals. - Oversee the execution of promised services, coordinating with internal teams for timely delivery. - Track ongoing projects and services, ensuring deadlines are met and service quality aligns with expectations. - Identify potential issues early and take corrective actions to mitigate risks. - Work closely with the sales team to communicate and deliver on after-sales promises. - Provide feedback to sales and marketing teams based on customer expectations and experiences. - Ensure accurate transition of sales documentation and service details to after-sales support teams. - Assist in refining internal processes for after-sales support to increase efficiency and client satisfaction. - Provide input into developing tools, templates, and SOPs to streamline after-sales operations. - Monitor service quality, assess client feedback, and suggest improvements continuously. - Maintain accurate records of client interactions, service timelines, and issue resolutions. - Prepare reports on client satisfaction, service delivery, and operational metrics for management review. - Track and report KPIs related to after-sales support, such as client retention rates and issue resolution times. - Provide training and support to clients post-purchase to ensure effective product or service utilization. - Develop resources, FAQs, and help guides for clients to access self-help options. - Actively seek client feedback to assess satisfaction and drive improvements in service offerings and processes. Qualifications: - Education: Bachelor's degree in business administration, operations management, education, or related field. Experience: - 2-3 years of experience in operations, customer support, or after-sales coordination, preferably in the education consulting or services industry. - Proven experience in managing client relationships and ensuring service delivery. Skills: - Excellent organizational and time management skills. - Strong problem-solving abilities and proactive issue handling. - Excellent written and verbal communication skills. - Ability to work collaboratively in a team. - Knowledge of CRM systems, project management software, and office tools. Personal Attributes: - Client-focused with a passion for exceptional service delivery. - Ability to manage multiple tasks in a fast-paced environment. - Detail-oriented with strong follow-up skills. - Self-motivated with a results-driven approach. Additional Information: The position offers opportunities for professional development and growth within the education consulting field. Salary: Rs. 300,000 per annum To apply, please drop your updated resume at operations@fransons.org. Job Type: Full-time Work Location: In person,