Operations Coordinator- Academics

As an Operations Coordinator - Academics, your role will involve overseeing various aspects of client onboarding, transition, customer support, service delivery, coordination with sales and marketing teams, process improvement, reporting, training, and continuous improvement. Here is a breakdown of your key responsibilities: - Facilitate smooth transitions for clients post-sale, ensuring completion of initial paperwork, contracts, and details. - Guide clients through the onboarding process and explain services, timelines, and key deliverables. - Act as the main point of contact for clients to resolve any operational issues or queries after the sale. - Maintain regular communication with clients to address concerns, questions, or issues post-sale. - Monitor client progress and satisfaction to ensure services are delivered as agreed. - Build and maintain strong, positive client relationships for repeat business and referrals. - Oversee the execution of promised services, coordinating with internal teams for timely delivery. - Track ongoing projects and services, ensuring deadlines are met and service quality aligns with expectations. - Identify potential issues early and take corrective actions to mitigate risks. - Work closely with the sales team to communicate and deliver on after-sales promises. - Provide feedback to sales and marketing teams based on customer expectations and experiences. - Ensure accurate transition of sales documentation and service details to after-sales support teams. - Assist in refining internal processes for after-sales support to increase efficiency and client satisfaction. - Provide input into developing tools, templates, and SOPs to streamline after-sales operations. - Monitor service quality, assess client feedback, and suggest improvements continuously. - Maintain accurate records of client interactions, service timelines, and issue resolutions. - Prepare reports on client satisfaction, service delivery, and operational metrics for management review. - Track and report KPIs related to after-sales support, such as client retention rates and issue resolution times. - Provide training and support to clients post-purchase to ensure effective product or service utilization. - Develop resources, FAQs, and help guides for clients to access self-help options. - Actively seek client feedback to assess satisfaction and drive improvements in service offerings and processes. Qualifications: - Education: Bachelor's degree in business administration, operations management, education, or related field. Experience: - 2-3 years of experience in operations, customer support, or after-sales coordination, preferably in the education consulting or services industry. - Proven experience in managing client relationships and ensuring service delivery. Skills: - Excellent organizational and time management skills. - Strong problem-solving abilities and proactive issue handling. - Excellent written and verbal communication skills. - Ability to work collaboratively in a team. - Knowledge of CRM systems, project management software, and office tools. Personal Attributes: - Client-focused with a passion for exceptional service delivery. - Ability to manage multiple tasks in a fast-paced environment. - Detail-oriented with strong follow-up skills. - Self-motivated with a results-driven approach. Additional Information: The position offers opportunities for professional development and growth within the education consulting field. Salary: Rs. 300,000 per annum To apply, please drop your updated resume at operations@fransons.org. Job Type: Full-time Work Location: In person,