Operations Client Partner

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Description

As the Client Operations Partner, you will manage ongoing manufacturer database maintenance quality and scoping of change requests, reviewing new item placements and coding and leading client inquiry triage and resolution. You will directly communicate with clients and client operations support teams and collaborate with cross-functional Operations and Technology teams.

Responsibilities:

• Scope and prototype change requests for custom databases.
• Review new item reports and ensure items are placed as per client DB standards
• Communicate with Sr. Client Operations Leaders and manufacturing clients regarding database updates and changes, including timelines for implementation.
• Assist in the coding of new items and creating custom database market orders
• Conduct database validation exercises for new product, market, and fact additions, as well as data inquiry corrections.
• Maintain client database and category guidebooks.
• Serve as the end-to-end owner of client inquiries related to database services and feasibility, product coding, and data quality (excluding coverage and methodology).
• Address syndicated database support questions and client inquiries.
• Collaborate with cross-functional operations and technology teams to resolve client inquiries and provide input into client health tracking metrics.
• Work with the Extract team to understand extract challenges and re-run needs.
• Open client inquiries and REAP tickets as necessary.

• NIQ experience in an Operations role is a plus
• Min 5+years of experience
• MBA graduate is preferred
• Proficiency in management and maintenance of data modeling, and query optimization.
• Knowledge of data extraction, transformation, and loading processes.
• Experience with data validation and quality assurance.
• Strong written and verbal communication skills to interact with clients and cross-functional teams (e.g., Operations, Technology) to resolve client issues.
• Ability to explain technical concepts to non-technical stakeholders.
• Analytical mindset to troubleshoot database issues and identify the correct teams to mitigate and provide resolutions.
• Adaptability to handle unexpected challenges and changes.
• Thoroughness in scoping change requests and documenting client inquiries.
• Experience in client-facing roles and servicing clients is a plus.
• Ability to manage multiple tasks and clients simultaneously, prioritize workload, and meet deadlines.
• Detail-oriented approach to maintaining guidebooks and documentation.

Note: Shift timing: 5PM to 2 AM IST

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion